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# IT Administrator

- **Company:** HEINEMANN Gruppe GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Network Connections, Information Technology
- **Published:** July 10, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=35a90343c1fd4f22

## About the Role

* experience in IT systems, on-site support, or retail system environments
 * a solid understanding of computer systems and hands-on troubleshooting experience in hardware and software topics
 * strong communication skills and the ability to work with different stakeholder groups
 * an organized, structured, and solution-oriented way of working
 * a basic understanding of IT infrastructure, workplace setups, and network connectivity
 * a service-oriented mindset and the ability to prioritize tasks and handle time-critical issues reliably
 * reliability, accountability, and the ability to work independently in an operational environment

## Description

In the position of IT Administrator (m/f/d), you will work either hybrid (three days per week) or working entirely on site in Rødby or Puttgarden.In this role, you will support the day-to-day operation of the store systems and provide on-site support for IT-related issues at the locations.

In particular, you will:

 * Provide first-level support for IT faults and user requests on site and resolve standard issues directly
 * Provide rapid, hands-on support for time-critical incidents and escalate more complex issues to Central IT
 * Set up, replace and maintain IT hardware, and prepare workstations for new staff, staff changes and organisational changes
 * Coordinate hardware repairs with external service providers and manage replacement equipment
 * Carry out basic checks on workstation set-ups, network connectivity and meeting room equipment
 * Manage till and shop systems, train staff, and monitor data transfers and till reconciliations to ensure smooth operations and resolve discrepancies in collaboration with relevant stakeholders
 * Implement shop system updates and contribute to the improvement of IT-supported processes


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