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# 2nd Line Support Engineer

- **Company:** Rubicon Recruitment
- **Location:** Poole, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £31,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Routing, Microsoft SharePoint, EndPointSecurity, Microsoft InTune, SC Clearance, Network Server
- **Published:** July 10, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2867694868-2

## About the Role

* Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
 * Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
 * Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
 * Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
 * Certifications: Completed or working towards Microsoft 365 accreditation.
 * Ability to gain SC clearance.

## Description

As a 2nd Line Support Engineer, your responsibilities will include:

 * Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
 * Configure and Upgrade: Upgrade and configure hardware, software, and related services.
 * Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
 * Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.
 * Client Interaction and Site Visits: Manage client calls and conduct site visits when required.


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