> Markdown version of [/jobs/ext/1225477-network-planning-support](https://www.wearedevelopers.com/jobs/ext/1225477-network-planning-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Planning Support - **Company:** GTC Infrastructure - **Location:** Bury St Edmunds, UK - **Salary:** £26,265.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint - **Published:** July 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d7102fcb56edb96b ## About the Role GCSE or equivalent English, Maths and a Science. Experience/Knowledge Experience in communicating well with individuals at all levels and engaging with customers. Experience with Microsoft programmes including Word, Excel and PowerPoint. Abilities/Skills Excellent verbal and written communication skills including excellent telephone manner. Strong attention to detail for keeping accurate records and processing invoices. Ability to work independently as well collaborate as part of a team. Desirable A-Levels or equivalent. Knowledge of health and safety legislation or electricity distribution industry. Ability to identify process improvements. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. ## Description At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking for Network Planning Support who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide support to the network planning analyst and asset management team in the handling of network queries, monitoring and analysing the performance and condition of electricity network assets, and working with commercial and end user customers to facilitate their requests safely and effectively. Your key responsibilities are This role will support on the analysis of GTC's electricity network assets monitoring the performance and condition of the network in order to determine requirements for maintenance, reinforcement and remedial works as required. It will include working with end customers in relation to technical queries in relation to the management of GTC's network, including noise, voltage and Electro-Magnetic Field (EMF) complaints. To support the monitoring and handling faults assigned to the asset management team, including but not limited to noise, voltage and Electro-Magnetic Field (EMF) complaints. To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department. Quoting and organising GTC operatives to attend where required. Creating handover packs and raising of purchase orders to support the network planning workflows. Reviewing and processing asset error reports to ensure records are up to date. An opportunity to undertake Standby Duties within the Communications team. 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