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# IT Support Engineer (12 Months Fixed Term)

- **Company:** Morson Group
- **Location:** Washington, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, User Accounts
- **Published:** July 10, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/morson-edge-job107665708

## About the Role

* Previous experience in a 1st/2nd line IT support role.
 * Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory.
 * Experience with hardware builds, troubleshooting and end-user support.
 * Excellent communication and problem-solving skills.
 * A proactive, customer-focused approach.

This is an excellent opportunity to join a supportive team and make an immediate impact in a fast-paced IT environment.

## Description

We're looking for a proactive IT Support Engineer to join our team on a 12-month fixed-term contract based in Durham. This is a hands-on, on-site role providing 1st and 2nd line IT support to end users, ensuring excellent customer service and timely resolution of technical issues., * Provide 1st and 2nd line IT support for hardware, software and user queries.

 * Troubleshoot and resolve desktop, laptop, mobile device and application issues.
 * Manage user accounts and permissions (Active Directory/Microsoft 365).
 * Build, configure and deploy IT equipment.
 * Escalate complex issues where required and maintain accurate support documentation.
 * Deliver excellent customer service while meeting SLAs.


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