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# IT Support Engineer

- **Company:** The Tech Group NC Ltd
- **Location:** Manchester, UK
- **Salary:** £30,000.0 - £37,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Business Systems, Cyber Security, System Configuration, Networking Basics, Wi-Fi Technology, Laptops, User Accounts
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=196f0ca6367b9c73

## About the Role

You will work closely with internal teams, users, and technical stakeholders to resolve hardware, software, network, and system-related issues. This role is ideal for someone with strong troubleshooting skills, a customer-focused mindset, and the ability to manage multiple support requests with professionalism., Experience: Previous experience in IT support, helpdesk, desktop support, or technical support is preferred. Experience in a business or managed services environment is an advantage.

Technical Skills: Good understanding of Windows operating systems, Microsoft 365, basic networking, user accounts, hardware troubleshooting, and common business applications.

Problem-Solving: You can investigate issues calmly, identify the root cause, and explain solutions in a clear and simple way.

Communication: You are patient, professional, and comfortable supporting users with different levels of technical knowledge.

Organisation: You can manage several support requests at the same time, follow procedures, and keep accurate ticket notes.

Mindset: You are reliable, practical, and service-focused. You know when to resolve an issue independently and when to escalate it to the right person.

## Description

Technical Support: Provide first-line and second-line support for users across desktops, laptops, printers, mobile devices, software applications, and business systems.

Troubleshooting: Diagnose and resolve hardware, software, network, email, login, and connectivity issues in a timely and professional manner.

Ticket Management: Record, prioritise, update, and resolve support tickets while maintaining clear communication with users throughout the process.

System Maintenance: Assist with user account setup, password resets, device configuration, software installation, updates, and general IT administration.

Network and Infrastructure Support: Help maintain basic network connectivity, Wi-Fi access, printers, shared drives, and other workplace technology.

Documentation: Create and update support guides, troubleshooting notes, and internal documentation to improve future resolution times.

Security Awareness: Follow IT security procedures, support access control, and help users apply safe technology practices.


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