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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Service Design Manager - **Company:** NTT America, Inc. - **Location:** Baltimore, MD, United States - **Experience:** Expert - **Salary:** $115,000.0 - $190,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Border Gateway Protocol, Catalyst (Software), Cloud Computing, Cyber Security, Information Systems, Computer Networks, Continuous Integration, Dynamic Host Configuration Protocol, DDoS Mitigation, Domain Name System (DNS), Internet Protocol Security (IP SEC), IPv6, Virtual Private Networks (VPN), Multi-protocol Systems, Information Systems Security Architecture Professional, Python (Programming Language), Multicasting, NetFlow, Routing, Network Service, Network Administration, Open Shortest Path First (OSPF), Peering, Ansible, Service Design, Syslog, Systems Integration, Wide Area Networks, Computer Networking Systems, Computer Network Operations, Grafana, Juniper, Information Technology, Fortinet, Routing & Switching, ArcSight Event Correlation, Cisco - **Published:** July 10, 2026 - **Apply:** https://www.juju.com/job/00000000gf31hw ## About the Role + 10-15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs. + Minimum of eight (8) years' experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management. + Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline. + Hybrid/onsite presence in Maryland area to engage with agency stakeholders, governance bodies, and operations teams. Preferred Qualifications + A Master's degree or higher and project management certification is preferred. + Proven leadership designing and governing **MPLS/IP backbones** , **SD-WAN** , **Internet gateways** , and **security architectures** at statewide or enterprise scale. + Hands-on mastery of **BGP** , **QoS** , **IPv6** , **VRF/VRF-lite** , **IPSEC** , and **HA** patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper). + Extensive knowledge of network management, monitoring, and design solutions. Experience integrating **NOC/SOC** , ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability. + Executive-grade communication: able to articulate complex trade-offs, negotiate standards, and influence cross-functional leadership. + In-depth experience creating and managing infrastructure outsourcing solutions and cost models. + Experience performing complex technical analysis of software, hardware, and network systems. + Experience with managed network services and various network tools and hardware vendor products. + Availability to lead critical cutovers, incident response escalations, and executive reviews during high-importance events. + Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule, and operability. + CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable. + Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning. + Prior experience with Maryland public-sector programs and Rule 60GG project governance highly preferred. + Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services. + Demonstrated success driving multi-vendor standards, cost models, and technical due diligence in RFP/RFI contexts. Network technical thought leadership and organizational agility. ## Description As the Service Design Manager, you will be a technical leader for a large-scale network modernization program serving public-sector clients across Maryland. The responsibilities of a Service Design Manger are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead the end-to-end technical delivery across core backbone, SD-WAN, security services, observability, and operations integration. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that are resilient, secure, and compliant. This role blends deep hands-on design with executive communication, guiding multi-vendor solutions and cross-functional engineering teams through buildout, migration, and steady-state operations. The individual will direct all aspects of engineering and design concerns for the service, with authority over staff and subcontractors. The Design Manager will also contribute to large-scale sales and pre-sales engagements, practice maturity, and the development of innovative solutions. Key Outcomes & Responsibilities + **Define Service Requirements** + Translate business, customer and technical requirements into clear network service specifications + **Create End to End Service Designs** + Develop high level and detailed designs that describe how the network service will work from end to end + Document network capacity plans, routing, resilience and operational processes. + **Coordinate Across Technical Teams** + Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points. + Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment + **Ensure Operational Readiness** + Define how the service will be supported (fault management monitoring, maintenance). + Prepare support documentation for operations teams and ensure handover to NOC/SOC. + **Manage Service Impact of Project Changes** + Assess how design changes or network upgrades will affect existing services. + Ensure continuity, resilience and minimal customer interruption. + **Cross-Functional Leadership & Collaboration** + Facilitate collaboration among sales, pre-sales, delivery, operations, and security teams to ensure seamless design-to-run transitions. + Blend technology and business strategy to develop compelling, outcome-based solutions; articulate value in executive terms. + **Risk and Issues Management** + Identify risks to service design, delivery or stability. + Develop migration plans (e.g. backup routes, redundancy, scheduling windows) + **Talent Development** + Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice. + Core Technology Scope + Backbone & Routing: MPLS L3VPN, VRF/VRF-lite, BGP, OSPF/IS-IS, QoS/CoS, multicast (as applicable), IPv6 addressing and dual-stack integration. + SD-WAN: Policy-based path selection, DIA/MPLS/broadband underlay diversity, controller design, segmentation, ZTP at scale, and app telemetry. + Security: NGFW (FTD/FMC, Palo Alto, Fortinet), IPS, DDoS mitigation, site VPN, AAA, segmentation, NAC integration, secure management VRFs. + Internet & Cloud Gateways: Redundant Internet egress, IX peering where applicable, cloud interconnects (Azure/AWS/GCP), NAT, DNS/DHCP/IPAM (Infoblox or equivalents). + Observability: Catalyst Center use-cases, ThousandEyes probes, NetFlow/IPFIX, syslog, SNMPv3, telemetry/streaming, Grafana dashboards, SLO/SLA instrumentation. + Operations & Automation: Event correlation tooling, configuration automation (Ansible, Python), standardized templates, compliance checks, and CI/CD for network changes. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem) - [IoT: The road to sustainability](https://www.wearedevelopers.com/videos/557-iot-the-road-to-sustainability) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)