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# Desk Side Support Engineer / Desktop Support Engineer

- **Company:** ITMC Systems, Inc
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, JIRA, VoIP, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Network Connections, Windows PowerShell, Wide Area Networks, Enterprise Software Applications, Connectivity Problems, Peripherals, Microsoft InTune, Patch Management, Laptops, User Administration, Servicenow
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us011d15ba218b9825ed4bac5f44b590fa

## About the Role

* Windows 10/11 Administration
 * Microsoft 365 / Office 365
 * Outlook, Teams, OneDrive Support
 * Desktop & Laptop Troubleshooting
 * Active Directory User Administration
 * SCCM / Intune (preferred)
 * Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination

Soft Skills:

 * Excellent customer service orientation
 * Strong communication skills
 * Problem-solving and analytical thinking
 * Ability to work under pressure and meet SLAs Team collaboration and coordination skills, Job Description Minimum 2-4 years of experience in Desktop Support (Required) Summary We are seeking a highly motivated, energetic Desktop Support Technician with strong Micr…
 + 2 months ago

## Description

Role Summary : Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction., * Provide Level-1/Level-2 desktop support for users.

 * Install, configure, and maintain desktops, laptops, printers, and peripherals.
 * Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
 * Respond to incidents and service requests within defined SLA timelines.
 * Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
 * Support software installations, upgrades, and patch management.
 * Assist with PC imaging, deployment, and user migrations.
 * Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
 * Maintain asset inventory and documentation.
 * Coordinate with L3 teams and infrastructure teams for complex issues.
 * Conduct routine preventive maintenance and health checks on end-user devices.
 * Provide technical guidance and user training when required.


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