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# Technical Support Engineer- USA

- **Company:** ScaleOps View all jobs
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Identity and Access Management, Issue Tracking Systems, Kubernetes, Azure AKS
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us910136fa9aad3c40b1a321a96e3cf617

## About the Role

* Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
 * Proven ability to work under pressure while maintaining clear and concise communication.
 * Detail-oriented and SLA-driven mindset.
 * Prior experience supporting technical platforms in production environments.

## Description

As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.
What You Will Be Doing:

 * Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.
 * Monitor internal customer issue alerts 24/7 and respond promptly.
 * Manage and own the ticketing system, ensuring timely updates and resolutions.
 * Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
 * Escalate issues to the appropriate teams with clear documentation, logs, and context.
 * Reproduce, investigate, and document bugs for R&D.
 * Maintain and expand the support knowledge base.
 * Identify and communicate recurring issues to drive product improvements., Audio engineers apply their technical expertise with tools like Audacity, Ardour, and LMMS to enhance AI research projects. This role involves contributing to the development of AI…
 + 1 month ago, As a Computational Engineering Expert, you will leverage your specialized knowledge to enhance the training of next-generation AI systems. Your contributions will directly influenc…
 + 1 month ago
+


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