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# Tier 1 Federal Network Support Engineer

- **Company:** Gridiron IT Solutions LLC
- **Location:** Fairfax, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Cloud Computing, Software Documentation, CompTIA Network+, CompTIA Security+, Desktop Virtualization, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Microsoft Operating Systems, Windows Servers, Network Architecture, Networking Basics, Network Planning and Design, Routing, Network Service, Microsoft SharePoint, TCP/IP, Computer Networking Systems, Computer Network Operations, Computer Network Technologies, Office365, Storage Technologies, Information Technology, Network Support
- **Published:** July 10, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9023573/tier-1-federal-network-support-engineer

## About the Role

HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support
Security Requirements
Active Secret level clearance
Able to obtain CJIS background check
Required Certifications (One or more)
CompTIA Network+
CompTIA Security+
Azure AZ-900
Primary Job Specific Skills
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Familiarity with Microsoft Azure networking services preferred
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Other Job Skills
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology a plus.

## Description

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.
Key Responsibilities
Operational Support
Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
Create seed files and execute post-build service configuration deployments
Validate configuration settings before bringing services to production
Support decom efforts for retiring network infrastructure
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents
Documentation & Knowledge Management
Update knowledge base with troubleshooting guides and lessons learned from incident resolution
Contribute to PNAAS automation initiatives
Document standard operating procedures for Tier 1 activities
Maintain accurate records of configuration changes and deployment activities
Collaboration
Coordinate with Microsoft's partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
Escalate complex issues to Tier 1.5/2 support following established protocols


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