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# Software Administrator Level 2

- **Company:** IntelliGenesis LLC
- **Location:** Laurel, MD, United States
- **Experience:** Expert
- **Salary:** $114,379.0 - $164,379.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Unix, Computer Networks, Linux, Networking Hardware, MongoDB, Ansible, System Software, Kubernetes, Information Technology, Terraform
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/jobad/use509fbf114db79282f5af2cfbf37cbcd

## About the Role

* Must be a U.S. Citizen
 * TS/SCI with polygraph required
 * Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience on projects with similar software processes may be substituted for a bachelor's degree.
 * Linux
 * MongoDB
 * AWS - Cloud exp
 * Kubernetes
 * Terraform
 * Ansible

## Description

* Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
 * Manages IT system infrastructure and any processes related to these systems.
 * Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
 * Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,

diagnosis and resolution of problems. * Provides support for the escalation and communication of status to agency management and internal customers.

 * Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
 * Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


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