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# Part Time Tier 1/2 Help Desk Support

- **Company:** Insight Global
- **Location:** Durham, NC, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, System Configuration, Identity and Access Management, Issue Tracking Systems, Virtual Desktops, Software Engineering, Office365
- **Published:** July 10, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/north-carolina/triangle/part-time-tier-1-2-help-desk-support/job-550349/

## About the Role

Must-Haves:

 * 1-2 years of Help Desk / End User Support experience
 * Experience working in a Tier 2 support environment
 * Hands-on experience with ticketing systems (Freshworks preferred or similar)
 * Strong knowledge of Active Directory (onboarding, offboarding, access management)
 * Experience setting up and deploying user workstations / PCs
 * Solid troubleshooting skills for hardware and software issues
Experience supporting Microsoft environments (O365, Windows, etc.)

 - MUST BE COMFORTABLE WITH PART TIME 25/hrs PER WEEK, * Experience with Freshworks ticketing platform
 * Exposure to AV system setup and troubleshooting
 * Printer setup and maintenance experience
 * Experience in a cloud-based PC or virtual desktop environment
Strong customer service and communication skills

## Description

Insight Global is seeking a Tier 1/2 Help Desk Support/End User Support Technician to join a growing cloud-based PC environment in Durham, NC. This individual will play a key role in providing Tier 2 technical support while managing incoming tickets and ensuring a seamless user experience. The ideal candidate is hands-on, customer-focused, and experienced in Active Directory and Microsoft environments. This role offers flexible part-time hours and the opportunity to work in a modern, cloud-driven technical setting while supporting day-to-day operations across end user systems and infrastructure.

Day-to-Day:

 * Manage and resolve tickets through the Freshworks ticketing system
 * Provide Tier 2 technical support to end users
 * Handle user onboarding and offboarding (account setup, permissions, equipment provisioning)
 * Configure and deploy PCs for new hires (Pod PC setups)
 * Troubleshoot hardware, software, and connectivity issues
 * Set up and maintain AV equipment and printers
 * Support a fully Microsoft-based environment
 * Ensure timely resolution and documentation of all support requests


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