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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Manager - **Company:** Cresco Labs - **Location:** Fall River, MA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Inventory Management Software, Siop - **Published:** July 10, 2026 - **Apply:** https://www.careerjet.com/job/usc925262635b086beb3d56de94a160463/eaa ## About the Role * Bachelor's degree in Business, Supply Chain, Engineering, or related field (MBA preferred). * 5+ years of experience in operations, supply chain, quality, or compliance. * Experience in regulated manufacturing environments. * Strong leadership and problem-solving skills. * Knowledge of GMP, compliance systems, and Lean practices., * Must be 21 years of age or older to apply * Must comply with all legal or company regulations for working in the industry * The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time. ## Description The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role is responsible for ensuring efficient material flow, regulatory compliance, and product quality while driving operational excellence, continuous improvement, and alignment with company objectives. The Operations Support Manager will serve as a key member of the site leadership team, partnering with procurement, production, quality, compliance, and logistics teams to ensure safe, compliant, and efficient operations that meet customer and regulatory requirements. CORE JOB DUTIES Operations & Supply Chain Management * Lead Sales, Inventory & Operations Planning (SIOP) to align demand, production, and materials. * Oversee procurement, inventory control, warehousing, and logistics functions. * Optimize inventory levels while minimizing cost and ensuring supply continuity. * Implement Lean materials management practices including PFEP and Kanban systems. * Ensure inventory accuracy through cycle counts and reporting. * Collaborate with enterprise supply chain teams on sourcing and supplier performance. Quality Management * Oversee quality activities including inspection, testing, and product release. * Ensure compliance with GMP and internal quality standards. * Lead investigations, customer complaints, and CAPA implementation. * Maintain audit readiness and quality system documentation. * Monitor KPIs and quality metrics to drive improvements. Compliance & Regulatory Oversight * Ensure all operations comply with state regulations and company policies. * Lead audits, inspections, and regulatory interactions. * Manage documentation and reporting requirements. * Monitor inventory systems and resolve discrepancies. * Ensure compliant labeling, packaging, and traceability. Leadership & Collaboration * Lead and develop cross-functional teams. * Drive operational strategy as part of the leadership team. * Foster a culture of safety, quality, and compliance. * Track and report performance metrics., Please read the ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages. We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us at with questions. ## Related Videos - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Introducing a Digital Service Catalog for speed and scale](https://www.wearedevelopers.com/videos/763-introducing-a-digital-service-catalog-for-speed-and-scale) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)