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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services Technician I - **Company:** Abacus - **Location:** Fairhope, AL, United States - **Experience:** Starter - **Salary:** $35,360.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Backup Devices, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Internetworking, Local Area Networks, Microsoft Office, Windows Servers, Routing, Cloud Services, Server Supported Gaming, Windows Desktop, Malware, Firewalls (Computer Science) - **Published:** July 10, 2026 - **Apply:** https://www.careerjet.com/jobad/usb40d671a98627f9d908abf0c98fdb5e0 ## About the Role * Windows Desktop Operating Systems * Microsoft Office Applications * Windows Server Operating Systems * Windows Active Directory Services * Office 365 Cloud Services * Firewall, Routing and Switches * Basic understanding of DHCP, DNS, IP and Ethernet * Administration of Anti-Virus, Malware, and Endpoint Protection * Knowledge of Security Standards aligned with NIST, CIS, HIPPA, CMMC * Strong communication skills with ability to effectively interact professionally with all internal and external clients * Strong Technical and analytical skills * Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success * Proven ability to function in a self-directed environment with excellent attention to detail * Innovative thinker who is positive, proactive and readily embraces change Plus: * Certifications for Windows or MacOS Desktop Platforms * Certifications for Windows Server OS and Cloud platforms * Certifications for Firewalls or Networking * Certifications for Security ## Description The Managed Services Technician I position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast-paced environment with a highly collaborative team, then we want to speak to you! Scope of the Role: The Managed Services Support Technician serves as a primary point of contact for customer support requests, providing remote or onsite services to managed service clients. The Managed Services Support Technician is responsible for clear and consistent communications with clients and internal team members regarding technical issues. They must also understand the features and benefits of proposed technology solutions and troubleshoot most network problems. * Ensure that all client support requests are acknowledged * Ability to assess the technical issue, escalate or implement a timely resolution * To provide desktop support and complete general configuration of software * To provide support for Local Area Networks and Internet connectivity * To provide team members and clients with server support and complete general maintenance * To perform basic administrative tasks (i.e. Domain Renewals SSL Certificate Renewals) * To perform intermediate operational tasks (i.e. File Backups Licensing) * Achieve KPI's for IT/Helpdesk outputs * Assist with the completion of internal and client projects ## Related Videos - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Hacking MSSQL on Cloud. 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