> Markdown version of [/jobs/ext/1228550-ms-desktop-support-professional-hybrid-staten-island-ny](https://www.wearedevelopers.com/jobs/ext/1228550-ms-desktop-support-professional-hybrid-staten-island-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MS Desktop Support Professional - Hybrid Staten Island, NY - **Company:** Expert Technology Services - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $135,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Backup Devices, Microsoft Outlook, CompTIA Security+, System Configuration, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Disaster Recovery, Domain Name System (DNS), Cryptographic Protocols, Monitoring of Systems, Networking Hardware, Microsoft Office, Microsoft PowerPoint, Windows PowerShell, Software Engineering, TCP/IP, Network Routers, Firewalls (Computer Science), Information Technology, Laptops, Servicenow, Vulnerability Analysis - **Published:** July 10, 2026 - **Apply:** https://www.careerjet.com/jobad/usb8db6d9f54c72a39ac714f2aff2735b5 ## About the Role Bachelor's degree with 2+ years' related IT experience, or Associate's degree with technical certification and 4+ years' related IT experience. - Proficiency in Microsoft Desktop and Server OS administration. - Advanced skills in Microsoft Office (Word, Excel, Outlook, PowerPoint). - Proficiency in PowerShell scripting. - Experience with imaging and deploying desktops/workstations/laptops. - Strong analytical, problem-solving, interpersonal, and communication skills. - Experience with ticket queue systems (e.g., ServiceNow). - Valid driver's license. - Willingness to work off-hours, travel as needed, and respond to emergencies. Preferred Qualifications: - Cybersecurity certifications. - Understanding of networking fundamentals. ## Description Provide technical administrative support for Con Edison Distribution Control Center's computer systems. - Install, configure, and maintain hardware and software for desktops, workstations, and servers. - Perform routine system updates, patches, and upgrades to ensure system readiness and reliability. - Monitor system performance, troubleshoot technical issues, and optimize functionality. - Manage and troubleshoot network devices such as routers, switches, and firewalls. - Help maintain network security protocols, access controls, and monitor for security breaches. - Provide technical support to end-users, resolving hardware and software issues both in-person and remotely. - Support data center operations, including monitoring UPS power/cooling units and coordinating maintenance with vendors. - Assist with user account setup, email configuration, and access permissions. - Implement and manage data backup and disaster recovery solutions; participate in drills and testing. - Maintain accurate documentation on system configurations, procedures, and troubleshooting steps. - Prepare reports on system performance and incident resolutions. - Collaborate with cross-functional teams and IT helpdesk to support business objectives and resolve issues. - Assist in evaluating and recommending IT hardware and software purchases for cost containment. - Support asset tracking for computer and printer devices. - Configure PC network settings, including TCP/IP, DNS, and DHCP. - Support hardware decommissioning and business moves/changes. - Manage escalations and client expectations through to resolution. - Direct third-party vendors in diagnosing and resolving system-related issues. - Research new IT services/vendors in collaboration with management. - Work flexible hours, respond to emergencies, and travel within service territory as needed. - Ensure compliance with company security policies, protocols, and participate in audits and vulnerability assessments., Technical Support Experts apply their knowledge and skills to enhance AI understanding of real-world professional tasks and language. 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