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# Customer Solutions Analyst

- **Company:** Veterinary Specialists Of Southeast Inc
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Zendesk
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us968decc816015ce12ad0e904ea20dacf

## About the Role

* Experience in customer-facing, operations, implementation or technical support.
 * Strong analytical and problem-solving skills.
 * Excellent attention to detail and organisation.
 * Ability to prioritise in a fast-paced environment.
 * Strong communication skills.
 * Payments, FinTech or Financial Services experience is advantageous.
 * Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.

## Description

Join the team redefining payments for the global insurance industry., Reporting to Head of Operations, you'll join our growing US Operations team as a Customer Solutions Analyst, supporting customers through platform configuration, onboarding, optimisation and operational support while maintaining strong operational controls and customer experience.
What You'll Be Doing

 * Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
 * Provide technical guidance and configuration support to clients and internal stakeholders.
 * Resolve customer enquiries and perform solution configuration updates.
 * Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
 * Support user access reviews and account configuration updates.
 * Support UK*US migrations, SSO, mergers, pricing updates and legacy account restructuring.
 * Support onboarding, testing, UAT and platform releases.
 * Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
 * Maintain documentation and meet SLA expectations.
 * Follow operational risk controls, verification processes and escalate high-risk requests.

Your Mission
Deliver an exceptional customer experience by becoming a trusted expert in the Vitesse platform while maintaining operational excellence, security and client service.
Success in Your First Year

 * Become a trusted product expert.
 * Independently manage customer configuration requests.
 * Support onboarding, migrations and platform enhancements.
 * Meet SLA and quality targets.
 * Drive continuous improvement opportunities., Overview A well-established investment management firm is seeking a Business Analyst to partner closely with its Portfolio Finance team. This role focuses on delivering software …
 + 2 months ago


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