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# Technical Support

- **Company:** Imperial Surveillance Inc.
- **Location:** Elgin, IL, United States
- **Experience:** Starter
- **Salary:** $31,200.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Systems Analysis, Microsoft Operating Systems, Network Architecture, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Malware Detection
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ebe41bd88f697c83

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Excellent interpersonal skills are required to communicate with customers and employees

 * Ability to prioritize and self-manage
 * Ability to drive an issue to resolution for our valued customers
 * Working knowledge and expertise with a variety of software, hardware, and applications
 * Team-oriented attitude to help other support staff and departments with technical problems.
 * Experience working with different operating systems and software.

Desired Experience and Skills

 * An associate degree in Computer Science, Information Technology or some college work is preferred.
 * A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
 * Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
 * Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
 * 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
 * Certification or experience in any IT, access control system, video system, or electronics, * Help desk: 1 year (Preferred)
 * Windows: 1 year (Preferred), * Associate (Preferred)

Experience:

 * Software troubleshooting: 1 year (Preferred)
 * Computer hardware: 1 year (Preferred)

## Description

* Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
 * Provide technical assistance to customers, employees, and Imperial install staff.
 * Troubleshoot and resolve software and hardware issues over the phone
 * Walk customers through steps to help them resolve their technical problems
 * Document all work within the company's ticketing system
 * Respond to email and phone requests for technical assistance


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