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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist / Technician - **Company:** Ac & T Co Inc - **Location:** Hagerstown, MD, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Software Applications, Cyber Security, Computer Programming, Computer Networks, Internet Security, Network Troubleshooting, Microsoft Office, Microsoft SQL Server, Software Engineering, Internet Protocol Telephony, Macros, Vba Programming Language, Vmware - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=29d1b17638b1c0ba ## About the Role Do you have experience in WAN?, * Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android. * Knowledge of Office 365 products, Active Directory, Group Policy and related applications. * Familiarity with Windows Server 2016, 2019 & 2022 and SQL Server. * Experience with Scale Computing or VMware is a plus. * Relevant certifications such as A+, Security+, or Network+ are preferred. * Knowledge of LAN/WAN Networking concepts required. * Knowledge of MS Excel Macros, VBA and MS SQL programming helpful. * Experience with VoIP phone systems is beneficial. * An accounting background is helpful but not required. * Ability to quickly learn and adapt to multiple software applications. * Strong understanding of internet security and data privacy principles. * Ability to maintain confidentiality and handle sensitive company information. * Effective verbal and written communication skills. * Strong interpersonal and customer service skills. * Proficient with troubleshooting hardware/software issues. * Creative problem-solving ability and a willingness to "think outside the box.", ยท Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50+ pounds with assistance from other team members and/or equipment., * IT: 3 years (Required) ## Description We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role., * Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support. * Analyze and document reported production outages/issues, assessing their severity and impact. * Manage users and groups in Active Directory while adhering to information security protocols. * Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage. * Install, maintain, upgrade, and repair company hardware and software applications. * Organize and schedule system upgrades and maintenance as required. * Research and recommend modern technologies to improve business operations. * Work both independently and as part of a team to resolve technical challenges. * Participate in on-call support as needed. * Perform additional duties as assigned by management. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)