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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Platform Architect - **Company:** Tata Consultancy Services Limited - **Location:** Naperville, IL, United States - **Salary:** $160,000.0 - $210,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Data Integrity, Data Normalization, Software Asset Management, Data Streaming, Systems Integration, Workflow Management Systems, Software Licensing, Technical Debt, Information Technology, Hardware Asset Management, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a2e16370e6ddd8d6 ## About the Role Do you have experience in Systems integration? ## Description A ServiceNow Platform Architect designs, governs, and scales the enterprise platform. Across ITSM, HAM, SAM, and SPM, they align business objectives with technical capabilities, ensuring integrations, data integrity, and compliance across the ServiceNow environment Roles & Responsibilities Platform Governance: Define architectural standards, instance strategies, and development guidelines. Roadmap Planning: Guide end-to-end implementation and anticipate risks regarding scalability, performance, and technical debt. Integration & Security: Architect seamless data flows with third-party systems and define strict access controls. Upgrades & Innovation: Evaluate new platform features and oversee seamless upgrades with minimal operational disruption 1. ITSM (IT Service Management) Focuses on standardizing IT services, incidents, and changes. * Workflow Design: Architect automated routing and resolution workflows for Incident, Problem, and Change Management. * CMDB Alignment: Ensure ITSM processes feed and consume data from a healthy Configuration Management Database (CMDB). * User Experience: Design intuitive Employee Service Centers and optimize virtual agent capabilities. 2. HAM (Hardware Asset Management) Manages the physical lifecycle of hardware assets from procurement to retirement. * Asset Tracking Lifecycle: Architect the integration of hardware models with procurement, stockrooms, and Asset Management workflows. * Data Normalization: Ensure hardware discovery data matches asset tracking to reduce loss and optimize refresh cycles. 3. SAM (Software Asset Management) Controls software licensing, compliance, and cost optimization. * License Compliance: Design frameworks for software discovery, normalization, and reconciliation against entitlements. * Cost Optimization: Architect Software Asset Management implementations to identify shadow IT and harvest unused software licenses. 4. SPM (Strategic Portfolio Management) Aligns IT and business strategy with project execution and portfolio funding. * Demand & Resource Management: Design structures to intake demands, allocate resources, and prioritize strategic initiatives. * Portfolio Roadmapping: Provide architectural oversight for Strategic Portfolio Management to track investments, financials, and project execution against broader enterprise goals. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)