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# Salesforce Support - Barcelona

- **Company:** Schwarz Digits
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Knowledge Management, Salesforce.Com, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=dce50fd5263897ac

## About the Role

* Desired University degree in Information Technology or similar
 * You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
 * Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
 * Fluent English
 * It motivates you when you familiarize yourself with new topics
 * You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
 * You enjoy working in an international team
 * You are results oriented, and demonstrate a 'can-do' attitude - adaptability, flexibility and resourcefulness
 * Knowledge in ITIL is a plus.

## Description

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group., * Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning

 * You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
 * Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
 * Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
 * Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
 * Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO
 * Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
 * Identify system problems (recurring incidents) and work proactively to solve them.
 * Operational knowledge management (Provide training to end users, collaborators or BC's when required)
 * Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
 * Test Activities (Develops test plans together with BC and Business)
 * Quality assurance measures (CSI)
 * Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.


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