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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Inspired Pet Nutrition - **Location:** Bordeaux, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Business Systems, Continuous Availability, Office365, Information Technology, Operational Systems, Server Operating Systems & Platforms - **Published:** July 11, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=3a8250ec17dba64b ## About the Role * Minimum 2 years' experience in an IT Support, Helpdesk or Desktop Support environment, or equivalent practical experience. * Experience supporting Windows operating systems and Microsoft 365 applications. * Comfortable troubleshooting hardware, software and user access issues. * Familiarity with Active Directory, user account administration and endpoint management would be beneficial. * Exposure to ERP, MRP or business applications would be an advantage. * Basic understanding of infrastructure, networking or server environments would be appreciated. * Strong customer service mindset with excellent communication skills. * Organised, proactive and able to manage multiple priorities. * Curious and willing to learn new technologies. * Able to work independently while knowing when to escalate issues. Language Requirements * French fluency is essential, as this is a Bordeaux-based, user-facing support role. The successful candidate will primarily support French-speaking colleagues and must therefore be comfortable providing technical support, training users, and communicating on a daily basis in French. * Intermediate English is desirable, as the role is part of an international IT function and includes occasional collaboration with UK-based colleagues and the wider IT team. Applications from candidates who do not speak French fluently will not be considered. ## Description This is an exciting opportunity for an IT support professional who enjoys helping users, solving technical issues and ensuring colleagues have the tools and support they need to perform at their best. You'll be responsible for providing first-line and second-line technical and application support across hardware, software, business systems and IT infrastructure, helping to ensure the continuous availability of IT services across the business., * Provide day-to-day IT support to end users across hardware, software and business applications. * Manage and resolve helpdesk tickets, ensuring appropriate prioritisation and escalation when required. * Perform routine operational checks to ensure the reliability and availability of IT systems. * Support the deployment, configuration and maintenance of laptops, desktops, mobile devices and other IT equipment. * Maintain accurate asset records and IT documentation. * Support business applications, including ERP and operational systems used across the organisation. * Deliver onboarding and initial IT training for new employees. * Create and update user guides and support documentation. * Work closely with internal teams and external providers to ensure continuity of service.Contribute ideas and improvements to enhance the user experience and IT service delivery. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france)