> Markdown version of [/jobs/ext/1232448-ict-service-operations-manager](https://www.wearedevelopers.com/jobs/ext/1232448-ict-service-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Service Operations Manager - **Company:** Karbon Homes - **Location:** Tyne and Wear, UK (Remote available) - **Salary:** £62,546.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Cloud Engineering, Cyber Security, Digital Technology, Software Engineering, Software Vulnerability Management - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5fcbcd0c665a2781 ## About the Role We're looking to appoint a suitably qualified and experienced individual for the role of ICT Service Operations Manager in the ICT & Digital Transformation Team. The ICT & Digital Transformation team mission is to provide digital systems that are customer focused, easy to use, reliable, flexible, and meet the needs of all our stakeholders., * Proven leadership experience across Service Desk, Infrastructure, Cloud and Security functions. * Experience and a strong understanding cloud infrastructure and security principles. * A proven record of collaboration and communication to help develop and maintain key stakeholder relationships. * Strong leadership and coaching skills to develop a highly performing and motivated team * Knowledge and experience managing Cloud Infrastructure platforms with strong cyber security experience including incident response, vulnerability management and endpoint protection You may also need to collaborate with suppliers where necessary to drive change. By applying an agile approach to product development you'll engage with the relevant stakeholders in the planning and requirement stages along with documenting and handing over to support. ## Description As the ICT Service Operations Manager, you'll lead teams across 1st, 2nd, and 3rd line support, ensuring the effective delivery of ICT services across the organisation. You'll have overall responsibility for service operations, including the Service Desk, cloud infrastructure, and cyber security platforms, driving high-quality, resilient, and customer-focused services. This includes the following responsibilities: * Take charge of a Cloud Infrastructure and Security team helping to embed ITSM best practices providing both BAU support and project activities. * Mentor and manage the Service Desk team via the Service Desk Team Leader. * Providing experienced leadership in the following areas; Cloud Platforms, Infrastructure, Cyber Security, End User Services and Service Desk operations. Ensuring the reliability, security, performance, and continual development of our digital services. * Work closely with the development teams to help improve the Software Development Lifecycle including the service handover to operations. * Make key project decisions to set clarity and focus for the team * Support the development of solutions where necessary to ensure development stays on track. You'll work as part of a management team that designs and executes the department strategy as well as providing effective leadership and acts as a role model for the department and the Karbon group. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)