> Markdown version of [/jobs/ext/1232451-first-line-technical-support-engineer-voip](https://www.wearedevelopers.com/jobs/ext/1232451-first-line-technical-support-engineer-voip). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First Line Technical Support Engineer ( VoIP ) - **Company:** ProVu Communications - **Location:** Huddersfield, UK - **Salary:** £25,500.0 - £26,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Linux, Internet Protocol, Information Technology, Free and Open-Source Software - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=060886e8b4fa71be ## About the Role Do you thrive on working with cutting-edge technology? Are you good on phone ? Are you a natural problem solver with a passion for understanding how things work? Are you eager to advance your career by diving into the future of telephony? Do you want to be part of an award-winning technical support team?, We see the following skills & qualifications as being useful in this position. But do not be put off if you are missing any as we are interested in finding people who get enjoyment from learning new things: * Good written skills and telephone manner * Educated in a technology related field (e.g. degree, BTEC, Diploma or A-level etc...) * Some work experience in the tech-support area or a genuine interest in IT * Intermediate to advanced knowledge of IP networking, Internet technologies * Any experience with Linux and open-source software * Knowledge or experience of telephony systems (new or old) * Above all, you enjoy learning as we are always trying to keep ahead of the curve by learning about new technology ## Description Working as part of our technical support team, you will be responsible for dealing with first line technical support queries from our customer. These will range from general product information queries to diagnosing and fixing complex problems. You will learn about Voice-over-IP technologies, gaining experience from technical experts in-house with the potential for outside training and qualifications. Our customers are resellers who generally have technical knowledge themselves so you will be handling complex and interesting jobs. You will also learn about Linux operating systems as our internal IT infrastructure is mostly Linux based. Main duties * Responding to inbound technical support queries via email and telephone * Creating and assigning support tickets to appropriate team members * Testing new products and services, troubleshooting issues, and solving problems * Ensuring timely and effective customer service by addressing inquiries promptly * Assisting in creating documentation, including how-to guides and blog posts on technical topics * Prioritising tasks and managing your workload efficiently * Handling internal support requests from staff, prioritising tasks, performing maintenance and repairs, and documenting work on internal IT equipment * Providing technical training both internally and externally based on business needs * Delivering technical training to customers * Supporting the Sales team by joining conference calls with customers to help answer any technical questions ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)