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# IT Technical Support

- **Company:** RSD Recruitment
- **Location:** UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Microsoft Software, Windows PowerShell, Phishing, Microsoft SharePoint, Software Deployment, Microsoft InTune, Microsoft Onedrive, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e8fb2b4a778a1957

## About the Role

The ideal candidate will have experience with:

 * Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune)
 * Microsoft Defender XDR and Entra ID Protection
 * Microsoft Purview (Audit & Retention)
 * PowerShell scripting and automation
 * Microsoft Graph SDK
 * Security awareness platforms such as KnowBe4
 * Credential management tools such as Bitwarden

You will have:

 * Experience in a Microsoft 365 administration or technical support role.
 * Strong knowledge of cloud-based Microsoft technologies.
 * Experience managing users, devices, permissions, and security controls.
 * PowerShell scripting experience with a focus on automation.
 * Strong problem-solving skills and attention to detail.
 * Excellent communication skills with the ability to support non-technical users.

## Description

This is an exciting opportunity for someone with strong Microsoft 365 experience who enjoys supporting users, improving systems, and working with modern cloud technologies. You will play a key role in maintaining a secure and efficient IT environment, working closely with the Global Administrator to support day-to-day operations and drive continuous improvement., * Manage user accounts, permissions, licensing, and access policies.

 * Support mailbox administration, device management, and Microsoft 365 application deployments.
 * Help maintain governance across Teams and SharePoint environments.
 * Security & Compliance
 * Monitor Microsoft Defender and Entra ID for security alerts and unusual activity.
 * Review sign-in logs, audit information, and system changes to identify potential risks.
 * Support security improvements through Microsoft Purview policies and compliance processes.
 * Assist with phishing awareness and security training initiatives.
 * Support, Training & Improvement
 * Act as an escalation point for Microsoft 365-related issues.
 * Support users and deliver training to improve adoption of Microsoft technologies.
 * Create documentation, user guides, and knowledge articles.
 * Use PowerShell and Microsoft Graph to automate tasks and improve efficiency.
 * User Lifecycle Management
 * Manage onboarding and offboarding processes within Microsoft 365.
 * Review licence usage and support cost optimisation.
 * Keep the business informed of Microsoft updates and new features.


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