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# 3rd Line Engineer

- **Company:** Set2Recruit
- **Location:** Penwortham, UK (Remote available)
- **Salary:** £38,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Audio Video Distribution, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Network Troubleshooting, Microsoft Office, Windows Servers, Virtual Desktops, Networking Basics, Routing, Windows PowerShell, TCP/IP, Virtualization Technology, System Availability, Firewalls (Computer Science), Microsoft InTune, Vmware
- **Published:** July 11, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2868356732-2

## About the Role

* Proven experience in a 3rd line support role within an MSP environment.
 * Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365.
 * Experience with virtualisation platforms such as VMware or Hyper-V.
 * Hands-on experience with Windows Server environments (2012/2016/2019/2022).
 * Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).
 * Strong problem-solving skills and ability to handle escalated technical issues.
 * Excellent communication skills for working with technical and non-technical colleagues.

Desirable Skills

 * Microsoft certifications (AZ-104, MS-100, MS-500)
 * PowerShell scripting or automation experience
 * Familiarity with backup, security, or monitoring tools

## Description

We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks., * Provide 3rd line support for escalated issues from the Infrastructure & Projects team.

 * Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments.
 * Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure.
 * Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support.
 * Collaborate with the team to ensure high availability and reliability of client systems.
 * Document solutions and knowledge for the team to improve operational efficiency.
 * Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations.


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