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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst (Contract) - **Company:** Verge del Castell Technologies Ltd - **Location:** London, UK - **Salary:** £29,420.0 - £34,102.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Servers, Networking Basics, Network Connections, Productivity Software, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, Wi-Fi Technology, Office365, Microsoft Onedrive, Laptops, User Administration, Windows Client, User Accounts - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bfa2d94542416a68 ## About the Role Microsoft Environment: Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and other productivity tools. User Administration: Create, manage, and maintain user accounts, permissions, passwords, and security groups using Active Directory and Microsoft Entra ID (Azure AD). Endpoint Management: Configure, deploy, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and other endpoint equipment. Incident Management: Log, prioritize, investigate, and resolve support tickets while maintaining accurate documentation and delivering excellent customer service throughout the resolution process. Infrastructure Support: Assist with network connectivity, VPN access, Wi-Fi troubleshooting, device configuration, software deployment, system upgrades, and routine IT maintenance activities. Documentation & Improvement: Maintain technical documentation, knowledge base articles, and standard operating procedures while identifying opportunities to improve IT processes and user support. What We Are Looking For Experience: Previous experience working as an IT Support Analyst, IT Support Engineer, Service Desk Analyst, Help Desk Analyst, Desktop Support Technician, or in a similar technical support role. Technical Knowledge: Strong understanding of Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, networking fundamentals (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting, and software support. Customer Service: Excellent communication and interpersonal skills with a genuine passion for delivering professional, friendly, and effective technical support to users at all levels. Problem Solving: Strong analytical thinking with the ability to diagnose technical issues, prioritize workloads, and resolve problems efficiently in a fast-paced environment. Organization: Able to manage multiple support requests simultaneously while maintaining attention to detail and delivering a high standard of service. Mindset: A proactive team player who enjoys learning new technologies, embraces continuous improvement, and takes ownership of delivering reliable IT solutions that help colleagues succeed. ## Description Technical Support: Provide first and second-line IT support by diagnosing and resolving hardware, software, operating system, and application issues for end users. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)