> Markdown version of [/jobs/ext/1232682-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1232682-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Stoke by Nayland Resort - **Location:** Stoke-by-Nayland, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Transmissions, Desktop Computing, Desktop Environments, Networking Cables, Wireless Access Point, Wi-Fi Technology, Software Troubleshooting, Information Technology, Laptops, User Accounts - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=2083254415ad24be ## About the Role We're looking for someone with the right attitude just as much as technical ability. You don't need to know everything already, but you should be naturally curious, enjoy solving problems and be comfortable working in real-world environments where every challenge is different. You'll be someone who approaches problems logically, keeps calm under pressure and enjoys finding solutions rather than jumping to conclusions. Skills & Experience Ideally, you'll have: * Around two years' experience in IT support, helpdesk or desktop support * Good knowledge of Windows desktop environments * Understanding of networking, Wi-Fi, basic server concepts and data communications * Confidence working with hardware, switches, access points, cabling and end-user devices * Strong troubleshooting and diagnostic skills * Excellent communication and customer service skills * The ability to work independently and know when to escalate issues * A willingness to learn and develop * Good written and spoken English * IT certifications such as CompTIA, MTA or similar (desirable but not essential) * A full UK driving licence, as travel between Leavenheath, Boxford and Ardleigh is required ## Description The Boxford Group is a family-owned collection of successful East Anglian businesses, comprising: * Stoke by Nayland Resort - Hotel, Golf, Spa and Leisure Resort * Boxford Farms - Leading fruit growing business * Peake Fruit - Fruit packing and marketing enterprise Technology plays a vital role across every part of our business. From traditional IT infrastructure including desktops, servers, networking and Wi-Fi, through to hospitality systems, production equipment, communications, farm technology and site infrastructure, our IT team supports a wide and varied estate. We're looking for a capable, practical and enthusiastic 1st Line IT Support Engineer to join our internal IT team. Working alongside our trusted Managed Service Provider (MSP), you'll provide first-class support across the Group while gaining exposure to an unusually diverse range of technologies and environments. The Role No two days are the same. This is far more than a traditional helpdesk role. You'll spend time supporting colleagues across offices, hotel and leisure facilities, comms rooms, production areas, farms and operational plant, helping to keep the Group running smoothly. You'll enjoy getting hands-on, solving problems and investigating issues, whether that's replacing hardware, tracing network cabling, configuring devices, supporting Wi-Fi, or assisting with operational technologies used throughout the business. Working closely with our MSP partner, you'll resolve day-to-day issues while developing your technical skills across a broad range of business-critical systems. Key Responsibilities * Provide first-line IT support across all Group businesses and sites * Resolve support requests in partnership with our MSP * Support Windows desktops, laptops, printers, telephony, networking, Wi-Fi and user accounts * Troubleshoot connectivity and infrastructure issues across multiple locations * Assist with operational technologies including TV distribution, communications links, production equipment, Bio Digester Heat Plants and other specialist systems * Perform routine maintenance including updates, security patching and health checks * Support IT projects and system improvements * Escalate complex issues where appropriate * Maintain accurate documentation and IT asset records * Work collaboratively with Operations, Maintenance and external technology partners ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)