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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Hampton School - **Location:** Hampton, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Security, Common Desktop Environments, Software Troubleshooting, Information Technology, Laptops - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=11810295fe63f5fb ## About the Role * A commitment to the paramount importance of safeguarding and wellbeing of pupils * Experience providing IT support in a customer-focused environment * Good knowledge of Microsoft Windows, Microsoft 365 and common desktop applications * Strong troubleshooting and problem-solving skills * Willingness to learn enterprise infrastructure technologies * Excellent communication and interpersonal skills. Desirable: * Experience within an educational environment * Experience supporting Apple devices and classroom technology * Relevant IT qualifications or a willingness to work towards them. Personal Attributes * Friendly, approachable and customer focused * Professional and reliable * Willing to learn and develop new skills * Positive and collaborative * Calm under pressure * Organised and proactive * Awareness of the importance of data security and confidentiality * Committed to delivering excellent customer service. ## Description The IT Technician provides first and second-line technical support across Hampton School, ensuring staff and pupils receive a professional, responsive and customer-focused IT service. The role is responsible for resolving day-to-day technical issues, supporting classroom technology and contributing to the reliable operation of the School's IT services. Working closely with the Lead IT Technician and IT Service Manager, the IT Technician follows established procedures, uses departmental documentation and escalates issues appropriately when required. The role offers the opportunity to develop broad technical knowledge whilst contributing to continual service improvement and the long-term success of the IT department. The IT office supports just over 470 employees at both Hampton School and Hampton Pre-Prep and Prep School and you will have the opportunity to work with new and emerging technologies., Customer Support & Service Delivery * Provide first and second-line technical support to staff and pupils across the School * Respond to incidents and service requests in a professional, timely and customer-focused manner * Accurately record, update and manage support tickets, ensuring troubleshooting activities are documented * Communicate clearly with users, providing updates and managing expectations throughout the support process. Technical Support * Support desktop and laptop computers, mobile devices, printers, classroom technology and peripheral equipment * Assist with user account administration, device deployment and routine maintenance activities * Follow departmental documentation and standard operating procedures when resolving technical issues * Escalate complex or unfamiliar issues with appropriate diagnostic information where required. Operational Support * Assist with classroom moves, equipment installations and technology setup for School events * Support the delivery of examinations and other key School activities requiring IT services * Maintain IT equipment, work areas and storage locations to a high standard * Contribute to accurate technical documentation and asset records. Teamwork & Continuous Improvement * Work collaboratively with colleagues across the IT department to deliver excellent service * Share knowledge and contribute to improvements in documentation and support processes * Identify opportunities to improve the quality and efficiency of IT services * Actively develop technical knowledge and skills through training and practical experience., Where necessary, to attend INSET training or undergo other training to increase competence, proficiency and safety awareness. * To act as Fire Marshal and First Aider as required. Training will be provided * Any other reasonable tasks required by the Deputy Head (Academic), The Headmaster and/or Bursar in association with the above role. Please note that there may be some changes and additions to the above. This document is designed to provide applicants with a flavour of the position and responsibilities. It is not necessarily comprehensive and exhaustive. Candidates must have the right to work in the UK as Sponsorship is not available. Equal Opportunities It is the policy of Hampton School Trust to provide equal employment opportunities for all qualified individuals and to prohibit discrimination in employment on any basis protected by applicable law, including but not limited to race, colour, religious creed, marital status, sex, sexual orientation, ancestry, national origin, age, medical condition or disability. Hampton promotes equal employment opportunities in all aspects of employment through positive employment policies and practices. If any special requirements or access arrangements are required to attend an interview, please inform us. Offers of employment will be made on merit, suitability of qualifications and experience, in pursuit of our policy of equal opportunities Safeguarding The post holder's responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be to adhere to and ensure compliance with the Trust's Safeguarding Policy and Procedures at all times. We reserves the right to offer the post at any stage in the appointment process. Further details of the Hampton School Trust are available on our websites. This post involves working with children, it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Please note all appointments are subject to the Hampton School Trust Recruitment, Selection and Disclosure Policy and Procedure. The School is legally required to carry out a number of pre-appointment checks which are detailed in the School's Recruitment, Selection and Disclosure Policy and Procedure. The information you are being asked to provide in this form is required so that the School can comply with those legal obligations should your application be successful. Please note that in order to be considered for a position at the School, you must complete this application form. 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