> Markdown version of [/jobs/ext/1232924-2nd-line-it-service-desk-site-engineer](https://www.wearedevelopers.com/jobs/ext/1232924-2nd-line-it-service-desk-site-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Service Desk Site Engineer - **Company:** Blenheim Schools - **Location:** Huddersfield, UK - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Cisco Hardwares, Cyber Security, File Server, Monitoring of Systems, Network Security, Network Administration, Cloud Services, Microsoft SharePoint, Wide Area Networks, Computer Network Technologies, Microsoft InTune, Casper Suite, Gsuite, User Administration - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=271dfae7e0d121cb ## About the Role * Experience providing 2nd/3rd line IT support in a service desk, MSP or similar environment. * Strong knowledge of Windows server environments, Microsoft 365, Azure, Active Directory and Google Workspace. * Experience supporting cloud-based services, user account management and endpoint management tools such as Microsoft Intune and/or Jamf. * Good understanding of networking technologies, including LAN/WAN, Cisco Meraki and network security. * Proven ability to troubleshoot hardware, software and application issues across a range of devices. * Knowledge of IT security, compliance and ITIL best practices. * Strong diagnostic, problem-solving and customer service skills. * Experience creating technical documentation and knowledge base articles. * Ability to manage multiple priorities, work independently and build effective stakeholder relationships. * Excellent communication, organisational and teamwork skills. * Understanding of virtualisation technologies. * Experience with VoIP/telephony solutions. * Professional IT qualification or relevant degree. * Experience with network management and monitoring tools. ## Description The post holder will provide 2nd line support services as part of a wider team of experienced engineers to assist with the school's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems and primarily based at one site in the Huddersfield area, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology., * Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. * To be the first point of escalation for the 1st and 2nd line support engineers. * Acting as the first point of contact for specific sites and managing site relationships. * Work closely with the IT Service Desk Manager, to define and improve processes and Service Improvement Plans. * Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. * Liaise with 3rd Line and the Infrastructure team on infrastructure problems defining and agreeing remediation and/or improvement plans. * Liaise with the Software and Applications team on application problems, contributing to remediation and/or improvement plans. * Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. * Manage and remediate Cyber and Infrastructure P1 incidents. * Configure and maintain user permissions on Sharepoint or file servers. * Contribute to building the knowledge base, sharing knowledge across the service desk and wider IT team. * Install applications ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)