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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow AI & Enterprise Automation Lead - Managing Consultant - **Company:** Capgemini Sogeti - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Workflow Management Systems, Enterprise Search, Chatbots, Information Technology, Virtual Agents, Servicenow - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bfbd0c698193d366 ## About the Role * Proven experience in technology-enabled transformation or consulting (10-15 years) * Strong experience on the ServiceNow platform (multi-module exposure preferred) * Experience in AI, automation, and digital transformation programmes Technical & Functional Capabilities * Experience in 2 or more of the following areas: * ServiceNow consulting and/or implementations * AI / GenAI / automation use cases * Conversational AI / virtual agents * Enterprise architecture, data, or integration Understanding of: * AI governance and responsible AI principles * Workflow design and process automation Consulting & Leadership Skills * Strong stakeholder management skills, including engagement with senior clients * Ability to translate technical concepts into business outcomes * Experience contributing to proposals and sales activities * Collaborative mindset with ability to work in cross-functional teams ## Description We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients. As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform. You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks). You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system. Key expectations from this role include: Client Delivery & Advisory * Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow Advise senior stakeholders on: * AI operating models * AI governance, risk, and compliance * Realisation of AI-driven business value * Translate business requirements into AI-enabled workflow solutions Solution Design & Architecture * Design and support implementation of: * AI Control Tower (AI lifecycle management, governance, observability) * Agentic AI workflows enabling autonomous execution * Now Assist / GenAI use cases across workflows * Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions Conversational AI & Employee Experience * Support adoption of Employee Works (MoveWorks) capabilities * Design use cases leveraging: * Conversational AI * Enterprise search and knowledge orchestration * Enable AI-driven employee productivity and self-service models Transformation Delivery * Contribute to delivery of end-to-end transformation programmes * Support development of AI-enabled target operating models * Ensure solution quality through governance and best practices Business Development & Practice Contribution * Contribute to proposals, RFPs, and client pitches focused on AI-led transformation * Support development of AI-led ServiceNow offerings and accelerators * Participate in thought leadership and market-facing initiatives ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Got AI ideas but no money? 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