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# Application Support Analyst

- **Company:** Thorpe Partners Ltd T\u002FA Thorpe & Partners
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Business Analytics Applications, Application Configuration Access Protocols, Application Performance Management, Microsoft Azure, JSON, PostgreSQL, MySQL, Proprietary Software, Power BI, Salesforce.Com, Software Engineering, SQL Databases, Data Streaming, Systems Integration, Extensible Markup Language (XML), Apex Code, Software Troubleshooting, Restful APIs
- **Published:** July 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9493cea5c093e95f

## About the Role

To be considered, you must demonstrate experience in most of the following areas:

 * Application support within a commercial or enterprise environment
 * SQL (MySQL, PostgreSQL or similar) for troubleshooting and data investigation
 * REST APIs and system integrations
 * Salesforce administration or support
 * Microsoft Azure services (including exposure to Data Factory or similar)
 * Power BI or other reporting/analytics platforms
 * JSON and XML
 * Understanding of the software development lifecycle and Agile delivery
 * Strong troubleshooting, analytical and problem-solving skills
 * Experience working with third-party software vendors and internal business stakeholders
 * Excellent communication and customer service skills

Exposure to Salesforce Apex, HTML/CSS or application configuration would be advantageous., You are a technically capable Application Support Analyst who enjoys solving problems, working across multiple systems and collaborating with both technical and non-technical stakeholders. You are organised, proactive and able to manage competing priorities while maintaining excellent customer service.

## Description

This is an opportunity to join a growing technology team supporting business-critical applications used by both internal users and external customers. Working alongside internal stakeholders and third-party technology partners, you will play a key role in maintaining application performance, resolving technical issues and driving continuous improvement., * Provide technical support across a portfolio of business-critical applications.

 * Investigate, diagnose and resolve application issues.
 * Manage incidents and service requests through to resolution.
 * Support APIs, integrations and data flows between systems.
 * Work with software suppliers and development partners to resolve complex issues.
 * Deliver minor configuration changes and application enhancements.
 * Produce and maintain technical documentation and knowledge articles.
 * Identify recurring issues and contribute to continuous improvement initiatives.


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