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# Temporary FM Helpdesk Co-ordinator

- **Company:** deverellsmith
- **Location:** London, UK (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Reliability Availability Maintainability and Safety Software
- **Published:** July 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f7332eac5b62defa

## About the Role

* Minimum 1 year's FM experience
 * Experience with Vantify CAFM (previously Elogbooks) essential
 * Good IT skills, particularly Excel, Word and Outlook
 * Proactive, organised, and calm under pressure - someone who tackles problems head-on
 * A strong communicator, comfortable liaising with people at all levels
 * A team player, flexible with hours and duties when needed

## Description

This is a hands-on, fast-paced position covering the day-to-day running of our client's FM Help desk across a portfolio of commercial office, retail and F&B properties. The team is currently mobilising Vantify CAFM (previously Elogbooks) across the estate, so experience with this system is a key requirement. You'll be the first point of contact for tenants, contractors and the wider FM team, keeping works orders moving and the help desk running smoothly., * Managing help desk phone calls and emails, acknowledging and responding to queries promptly

 * Assigning, tracking and filing works orders (PPM, reactive and quoted works)
 * Key issue and return administration
 * Coordinating with tenants, contractors/suppliers, Asset Managers and senior management
 * Advising the Maintenance and Facilities team on raising and closing job requests
 * Responding to emergencies or urgent issues as they arise, escalating where necessary
 * Assisting with purchase orders, invoice processing and quarterly reporting
 * Supporting Health & Safety compliance - supplier documentation, RAMS and work permits filed correctly


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