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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT and Facility Support Specialist - **Company:** Greentube - **Location:** Nottingham, UK (Remote available) - **Experience:** Experienced - **Salary:** £26,000.0 - £33,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, VoIP, Cloud Computing, Cyber Security, System Configuration, Network Troubleshooting, Phishing, Workspace ONE, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Servicenow - **Published:** July 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0f1407d9515de8bb ## About the Role * Relevant IT qualification (degree, HND, or equivalent vocational certification) preferred; equivalent hands-on experience accepted. * Minimum 2 years in an IT support, service desk, or field technician role. * Proven experience supporting Windows endpoints in a managed enterprise environment (Workspace ONE / Intune / similar MDM). * Familiarity with Active Directory, Microsoft 365 administration, and ITSM tooling (ServiceNow preferred). * Strong troubleshooting ability across hardware, software, OS, and network issues. * Working knowledge of endpoint deployment and lifecycle tools (Autopilot, Lenovo Cloud Deployment, WS1). * Understanding of IT security principles: device compliance, access control, phishing handling. * Customer-focused with excellent communication skills - able to explain technical issues clearly to non-technical users. * Strong organisational skills with the ability to manage multiple concurrent requests. * Collaborative team player, comfortable working across distributed teams and time zones. * Hands-on, self-motivated, and willing to take initiative. * High willingness to learn and keep up with evolving technologies and processes. * Excellent time management Desirable traits * ITIL Version 4 * Experience with VoIP or telephony systems (3CX or equivalent) * Exposure to facility-adjacent IT systems (access control, CCTV, AV infrastructure), * Are you above the age of 18? * Do you have any experience with ServiceNow * How many years of IT support do you have? ## Description The IT and Facility Support (ITFS) Specialist is the primary point of on-site IT presence for Greentube subsidiary locations. Sitting within the unified Service Desk & ITFS organisation, the role bridges first-line ticket resolution with deeper second-level technical support - covering endpoint management, identity and access, local infrastructure, and IT-related office facility systems. The ITFS Specialist ensures that subsidiary users receive fast, high-quality IT support and that locally-managed systems remain stable, compliant, and well-documented., * Ticket & Incident Management - accurate categorisation, timely updates, and clean closure, meeting and improving team SLA targets. * Endpoint & Hardware Support - deploying, configuring, and redeploying laptops and peripherals using Lenovo Cloud Deployment, Autopilot, and Workspace ONE * Identity, Access & User Lifecycle - managing active directory tasks, onboarding & offboarding, managing permissions * Software & Platform Support - general troubleshooting, both industry standard and bespoke software * Office Facility & Infrastructure Systems - be a point of contact for managing of infrastructure maintenance contracts. Installing and configuring monitors, printers, meeting room AV equipment, and other office hardware. * Security & Compliance - keeping all locally-managed devices and users maintained in a compliant state, reporting physical security concerns related to IT equipment, monitoring & escalating non-compliance. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Passkeys: Truly Phishing-Resistant? 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