> Markdown version of [/jobs/ext/1233448-end-point-specialist-ii](https://www.wearedevelopers.com/jobs/ext/1233448-end-point-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End Point Specialist II - **Company:** Iowa Network Services, Inc. - **Location:** West Des Moines, IA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Windows Servers, Network Connections, ServiceNow IT Service Management, Computer Equipment - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=345cf1e14a934c36 ## About the Role * Bachelor's degree, or a combination of three years of current education and experience in an IT-related field. * One year of experience in support in an IT support role. * Experience supporting Microsoft Windows operating systems in a networked enterprise environment. * Microsoft Office Software. * Helpdesk Experience. Preferred * Associate's degree or working towards bachelor's degree in MIS, or related field. * CompTIA A+ Certification. * Windows Server OS Fundamentals * Experience with Microsoft Active Directory. * Mobile Device administration. REQUIRED SKILLS: * Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner. * Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel. * Proven analytical and problem-solving skills. * Strong attention to detail and accuracy. * Ability to move easily between work priorities and tasks to meet deadlines. * Demonstrated project management skills. * Utilizes work experience and independent judgment to plan and carry out goals. TOOLS, EQUIPMENT, AND SOFTWARE: * Microsoft Windows OS (Multiple) * Microsoft Office Suite * Microsoft Windows Server (Multiple) WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: * Primarily indoor work in an office environment requiring extended periods of sitting. * Frequent use of manual dexterity and visual focus while working at a computer screen. * Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently. ## Description * Monitor and respond quickly and effectively to requests received through the IT helpdesk. * Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required. * Create clear documentation of issues in the IT ticketing system. * Escalate tickets and issues to administrators as needed. * Preform administration of the enterprise asset management system. * Create and maintain detailed documentation of routine procedures. * Assist with onboarding of new users. * Manage PC setups and deployments for new employees using standard hardware, images, and software. Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. * Adheres to and promotes IT policies and procedures. * Research innovative technologies and make recommendations to improve workflows and business processes. * Assist with audits of IT licensed software. * Works with IT-related projects assigned by supervisor. * Performs other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)