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# IT Support Specialist - II

- **Company:** HIGH CAR WASH & SPRING WATER INC.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Microsoft Azure, System Configuration, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Systems Integration, Peripherals, Microsoft InTune, Laptops, Zendesk, User Administration, Servicenow, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b899461e6f32a862

## About the Role

* High school diploma or equivalent required; Associate's degree or IT certification preferred
 * 1-2 years of experience in a helpdesk or technical support role
 * Working knowledge of Windows, macOS and Microsoft 365, Microsoft Intune, Microsoft 365 admin, Intunes, entra-id, Azure,
 * Familiarity with ticketing systems (e.g., ServiceNow, ZohoDesk, Jira, Zendesk)
 * Integrations and 3rd Party Platforms
 * CompTIA A+, IT Support Certificate, or equivalent is a plus
 * Strong communication skills and a customer-first attitude
 * Must reside in a PST time zone. Preference going to those who live California, Idaho, Western Arizona, or Utah

## Description

The IT Support Specialist Level II serves as the first point of contact for end-user technical issues. This role is responsible for troubleshooting, resolving, and escalating IT-related problems in a timely and professional manner., * Respond to helpdesk tickets, emails, and phone calls from end users experiencing technical difficulties

 * Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
 * Install, configure, and maintain operating systems, applications, and peripherals
 * Manage user accounts, permissions, and passwords via Microsoft Office Admin365
 * Document all support activities, resolutions, and recurring issues in the ticketing system
 * Escalate unresolved or complex issues to Level II/III support with clear documentation
 * Assist with onboarding new employees including hardware setup and account provisioning


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