> Markdown version of [/jobs/ext/1233471-service-now-managing-solution-architect](https://www.wearedevelopers.com/jobs/ext/1233471-service-now-managing-solution-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Now- Managing Solution Architect

- **Company:** Capgemini
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $93,800.0 - $224,910.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Artificial Intelligence, System Configuration, Data Migration, PRINCE2, Service Design, Systems Integration, Scripting, Large Language Models, Generative AI, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6693d16b2dd95695

## About the Role

* Own end to end solution architecture for ServiceNow CSM, HRSD, CRM/SOM, and AI driven workflows, * Proven experience as a ServiceNow Solution Architect, SME, or senior consultant
 * Strong hands on experience with:
 * CSM, HRSD, CRM/SOM
 * Now Assist, AI Control Tower, Generative AI features
 * Flow Designer, Integration Hub, Virtual Agent
 * Experience designing omnichannel customer and employee experience workflows
 * Solid understanding of:
 * HR processes and employee experience
 * Customer experience strategies and journey design
 * Integrations, data migration, scripting, and platform configuration
 * Strong communication skills with the ability to engage CXO level stakeholders
 * Experience supporting change management and user adoption
 * US based with ability to travel as needed
 * ServiceNow certifications (CSA, CAD, CSM, HRSD, ITSM, Integration Hub, ATF)
 * Experience with agentic automation, LLM orchestration, and workflow AI
 * Pre sales experience supporting complex, enterprise deal cycles
 * Project or program management certifications (PMP, PgMP, Prince2)
 * Background in large scale digital customer experience transformations

## Description

We are seeking a Senior ServiceNow Solution Architect to lead the design and delivery of AI-enabled, customer and employee experience solutions on the ServiceNow platform., In this role, you will work across pre-sales, solution architecture, and delivery, partnering with clients and internal teams to modernize workflows across Customer Service, HR, and CRM. You'll help organizations realize rapid value through AI-driven automation, scalable architectures, and outcome-focused implementations., * Design AI first solutions using Now Assist, AI Control Tower, Virtual Agent, and Agent Workspace

 * Translate business needs into scalable, best practice ServiceNow architectures
 * Lead client workshops and architecture discussions with technical and business stakeholders
 * Partner with sales teams during pre sales and deal shaping
 * Bring in-depth knowledge of key workflows (HR, CRM, SOM, automation) to recommend proven transformation
 * Contribute to proposals, solution designs, estimates, and demos
 * Help position ServiceNow solutions aligned to client goals and market needs
 * Develop reusable assets and frameworks to support future opportunities
 * Act as a trusted advisor to senior client stakeholders, including executives
 * Collaborate with ServiceNow and ecosystem partners
 * Mentor consultants and help scale high performing delivery teams
 * Support the growth and maturity of the DCX ServiceNow practice
 * 7-12+ years in enterprise consulting or workflow transformation as a lead or solution architect


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)