> Markdown version of [/jobs/ext/1233675-bi-lingual-virtual-interviewer-french-and-english](https://www.wearedevelopers.com/jobs/ext/1233675-bi-lingual-virtual-interviewer-french-and-english). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Bi-Lingual Virtual Interviewer (French and English)

- **Company:** Illumifin Corporation
- **Location:** United States (Remote available)
- **Salary:** $33,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Windows
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae5a1cf546f13f8a

## About the Role

* Must be able to speak French (Canadian Dialect)
 * High school diploma or GED required.
 * Strong written and verbal communication skills; is familiar with business and phone protocols.
 * Excellent organization and detail orientation skills with the ability to meet established deadlines.
 * Proficient with MS Windows environment, including MS Word.
 * Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
 * Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment., * High school or equivalent (Preferred)

Experience:

 * Call center: 2 years (Preferred)

Language:

 * French (Canadian Dialect) (Preferred)

## Description

works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 8a-4:30p or 8:30a-5p CST., * Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:

 * Provide telephonic and onsite interview status information Schedule appointments for telephonic interviews **Collects and disseminates new or updated applicant or claimant information **Coordinates requests for reprints of telephonic and onsite interviews
 * Hot transfers applicants to complete telephonic interviews
 * Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
 * Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments· Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
 * a. Financial, personal, medical and/or health-history information
 * Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
 * Provides ongoing, compassionate and proactive customer support to all Engagement Services customers


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