> Markdown version of [/jobs/ext/1233762-it-helpdesk-support](https://www.wearedevelopers.com/jobs/ext/1233762-it-helpdesk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Support

- **Company:** City IT
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Issue Tracking Systems, Networking Basics, Pattern Recognition, ServiceNow IT Service Management, Software Troubleshooting
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f212b069feca189f

## About the Role

* 1 year of experience in IT Helpdesk support or a similar role troubleshooting technical issues is highly preferred.
 * Experience managing IT ticketing through a ticketing system is preferred.
 * Working knowledge of MS Office Word and Excel., * Strong interpersonal and communication skills.
 * Confident, professional phone etiquette.
 * Comfortable juggling multiple priorities at once.
 * Works well within a team and builds positive relationships with co-workers., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

## Description

Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests.

You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you., * Takes the preliminary call requests from users and creates the ticket.

 * Gather customer information and data to determine the fundamental problem.
 * Troubleshoot issues by researching symptoms and identifying patterns.
 * Document steps taken in determining the underlying problem.
 * Apply hardware and software troubleshooting skills to resolve Tier I issues.
 * Perform basic network troubleshooting.
 * Escalate to a Level 2 technician within established time constraints.
 * Follow up on resolutions until the issue is fully closed out.
 * Walk customers through the problem solving process in a clear, patient way.
 * Stay customer service focused, even when things get busy.
 * Follow established departmental standards and procedures.
 * Contribute to team efforts by helping accomplish related results as needed.
 * Work under supervision and understand the importance of communicating and coordinating with the team.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)