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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineer II (NGPOS Operations Support) - **Company:** Hudson - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $108,160.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, Monitoring of Systems, Python (Programming Language), Linux System Administration, Log Analysis, Reliability Engineering, Retail Software, Runbook, Shell Script, Software Engineering, Scripting, Google Cloud, Cloud Platform System, Kubernetes, Atlassian Tools, Performance Monitor, Hardware Infrastructure, Dynatrace, Docker - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4f0a3a861c956cb5 ## About the Role Work Authorization: Permanent Residents only. Must be able to convert to full-time without sponsorship. Experience Required: 3+ Years Nice to Have * Enterprise Point of Sale (POS) systems * Retail technology experience * Automation scripting * Monitoring optimization * Runbook creation * Store technology deployments, * Strong leadership during production incidents * Excellent troubleshooting and analytical skills * Effective communication under pressure * Ownership and accountability * Experience coordinating multiple engineering teams * Strong operational discipline * Continuous improvement mindset * Passion for reliability engineering * Excellent documentation skills, Must Have * Major Incident Management experience * Experience serving as Incident Commander * Leading production bridge calls * Coordinating cross-functional technical teams * Executive communication during P1/P2 outages * Root Cause Analysis (RCA) + Five Whys + Fishbone Analysis + Timeline reconstruction + Corrective action tracking ## Description We are seeking a hands-on Site Reliability Engineer II to support a next-generation Point of Sale (NGPOS) platform in a highly visible production environment. Unlike traditional SRE roles focused primarily on automation or platform engineering, this position emphasizes production reliability, incident leadership, operational excellence, and engineering support. The ideal candidate will lead major incident response efforts, drive Root Cause Analysis (RCA), improve system observability, and collaborate closely with Software Engineering, Platform Engineering, Infrastructure, and Business Operations teams to enhance overall platform reliability. This role is ideal for someone who enjoys solving complex production issues under pressure while contributing to long-term engineering improvements., * Lead major incident response during production outages * Serve as Incident Commander during P1/P2 incidents * Coordinate technical bridge calls * Communicate outage status to engineering teams and business leadership * Lead Root Cause Analysis (RCA) activities * Track corrective actions through completion * Improve production reliability and system stability * Enhance monitoring and observability * Reduce alert fatigue * Partner with Software Engineering and Platform Engineering teams * Support retail store deployments * Develop operational documentation, runbooks, and playbooks * Participate in after-hours support rotations and maintenance windows * Improve service health using SLIs and SLOs Technical Environment Monitoring & Observability * Dynatrace * Azure Monitor * Log Analytics * Metrics * Dashboards Cloud * Microsoft Azure * Google Cloud Platform (GCP) Containers * Kubernetes * Docker Operating Systems * Linux Scripting Languages * Bash * Python Agile Tools * Jira Enterprise Environment * Retail systems * Point of Sale (POS) * Production Support * Hybrid Infrastructure, + Cloud environments + On-premise infrastructure + Retail/POS systems * Observability and Monitoring + Dynatrace + Azure Monitor + Log analysis + Dashboards + Metrics * Linux administration * Bash and/or Python scripting * Kubernetes * Docker * Microsoft Azure and/or Google Cloud Platform (GCP) * Agile methodology * Jira * Strong communication and collaboration skills * Ability to work onsite five days per week * Willingness to travel and participate in on-call rotations ## Related Videos - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)