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# IT Support Specialist Tier I

- **Company:** MidPoint Technology Group
- **Location:** Tempe, AZ, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Data Integrity, Information Technology Operations, Virtual Private Networks (VPN), Backup and Restore, Information Technology, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36838b8298c3b443

## About the Role

1+ year of IT Support experience

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Familiarity with common IT support tools and software.

Previous experience in a similar role is preferred.

Must be able to lift up to 50 lbs.

## Description

We are seeking a skilled and detail-oriented IT Support Specialist Tier 1 to join our dynamic team. The ideal candidate will be responsible for providing technical support to end-users, ensuring smooth and efficient operations. This role requires a strong understanding of technical systems and the ability to troubleshoot issues efficiently. The IT Support Specialist will work closely with other team members to manage and oversee IT operations, contributing to the overall success of our IT services., Configure and set up new user accounts and workstations, including remote setups.

Prepare and image laptops for deployment.

Guide users through the VPN login process and assist with their initial login.

Reset passwords, manage authentication methods, and create groups with assigned members.

Diagnose and resolve email and application issues, including installations requiring admin credentials.

Document solutions to recurring issues and create documentation for current processes.

Manage and track IT inventory.

Escalate complex issues to higher-tier support when necessary.

Provide remote support to users as needed and participate in an on-call rotation.

Assist with basic network troubleshooting and connectivity issues.

Ensure that software and operating systems are up to date.

Provide training and support to users on new technologies and systems.

Monitor and manage data backups to ensure data integrity.

Document and report incidents and issues to management.

Collaborate with other IT team members on larger projects and initiatives.


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