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# Technical Support Agent

- **Company:** Nextlink Internet
- **Location:** Hudson Oaks, TX, United States
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Internet Services, Networking Basics, Wi-Fi Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=19be94da2632e0d0

## About the Role

* Curiosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).
 * Strong communication and problem-solving skills.
 * Ability to stay calm, positive, and customer-focused.
 * Experience in customer service is a plus - not required.
 * Ability to sit for extended periods and work in an office environment.

## Description

Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don't need prior call center or ISP experience - we provide full training. If you're tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit.

You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.

What You'll Do

 * Deliver exceptional customer service in every phone, email, chat, or social media interaction.
 * Perform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.
 * Create and manage customer issue tickets using company support tools.
 * Diagnose and resolve residential and business customer internet issues.
 * Assist with plan upgrades/downgrades based on customer needs.
 * Schedule service appointments for field technicians.
 * Maintain accurate documentation of customer interactions and solutions.
 * Complete additional duties as assigned.


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