> Markdown version of [/jobs/ext/123466-web-administrator](https://www.wearedevelopers.com/jobs/ext/123466-web-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Web Administrator - **Company:** RIVA Solutions, Inc. - **Location:** Reston, VA, United States (Remote available) - **Salary:** $85,000.0 - **Contract:** Permanent contract - **Skills:** HTML, Agile Methodology, Confluence, JIRA, Cascading Style Sheets (CSS), Drupal, Google Analytics, Issue Tracking Systems, Metadata, Metadata Standards, Routing, Scrum Methodology, Regression Testing, Microsoft SharePoint, Web Content Accessibility Guidelines, Web Pages, WordPress, Web Publishing, Web Content Management System (WCMS), Browserstack, Web Content, Zendesk, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=88a46d70c2658504 ## About the Role Do you have experience in Website maintenance?, * Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content. * Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking. * Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control. * Strong customer service, written communication, organization, follow-up, and prioritization skills. * Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents. * Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment., * Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content. * Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus. * Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles. * Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred. ## Description RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment. Core Responsibilities * Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. * Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. * Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures. * Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. * Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes. * Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. * Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. * Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity. ## Related Videos - [Decoding web accessibility through audit](https://www.wearedevelopers.com/videos/507-decoding-web-accessibility-through-audit) - [Decoupling 101 - Why decouple, when not to, progressive decoupling and success stories in decoupling](https://www.wearedevelopers.com/videos/266-decoupling-101-why-decouple-when-not-to-progressive-decoupling-and-success-stories-in-decoupling) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [The Pragmatic Architect: Balancing Necessity vs. Sufficiency in React Systems](https://www.wearedevelopers.com/videos/2101-the-pragmatic-architect-balancing-necessity-vs-sufficiency-in-react-systems) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries) - [Role of Web Developer in SEO in 2022](https://www.wearedevelopers.com/magazine/97-role-of-web-developer-in-seo-in-2022)