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# Medical Front Desk-Patient Engagement Specialist II-Avondale

- **Company:** Denova Collaborative Health
- **Location:** Avondale, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Electronic Medical Records
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e9ab8fe0531b905

## About the Role

Do you have experience in Spreadsheets?, Do you have a High school diploma or GED?, * GED or High School Diploma required.

 * Medical Assistant certification or Associate degree in a health-related field preferred.
 * Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred.
 * Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required (Denova will assist with obtaining a Fingerprint Clearance Card upon acceptance of the offer).
 * Strong verbal and written communication skills.
 * Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
 * Bilingual capabilities preferred.

## Description

Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.

What You Will Do:

 * Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
 * Promptly answer and return phone calls.
 * Schedule appointments in accordance with established guidelines.
 * Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
 * Collect co-payments, deductibles, and handle other financial transactions as required.
 * Complete all document scanning on the same business day they are received.
 * Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
 * Consistently demonstrate empathy and compassion during all patient interactions.
 * Other duties as assigned.


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