> Markdown version of [/jobs/ext/123496-it-technician](https://www.wearedevelopers.com/jobs/ext/123496-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** BearCloud, Inc. - **Location:** Nashville, TN, United States - **Salary:** $72,800.0 - **Contract:** Permanent contract - **Skills:** Mobile Application Software, Smart Devices, Wi-Fi Technology, Home Networking - **Published:** May 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2066bb0b9c7661a0 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Project management in technology?, The Lead Technician will be responsible for the on-site management of teams of 2-6 workers performing installation, configuration, and troubleshooting of smart lock systems at commercial retail properties. This role requires experience leading a project team, a sound understanding of smart device technology, excellent customer service skills, and the ability to work independently in the field., * Experience: Previous experience managing IT project teams and/or installation teams in a retail setting. Experience installing smart home devices, particularly smart locks, is preferred. Experience with electrical work or carpentry is a plus. * Technical Skills: Basic understanding of smart device technology, including Wi-Fi networks, mobile applications, and retail automation systems. * Problem-Solving: Ability to troubleshoot technical issues on-site and provide effective solutions. * Customer Service: Excellent communication and interpersonal skills, with a focus on proactively resolving issues in a high visibility retail environment. * Attention to Detail: Precision in installation and configuration to ensure proper operation and security of the smart lock systems. * Physical Requirements: Ability to lift and carry equipment, and perform installations in various environments. * Licenses/Certifications: Valid driver's license and a clean driving record., * Smart Lock installation: 3 years (Preferred) * Electrical troubleshooting: 1 year (Preferred) * Software installation: 2 years (Preferred) ## Description * Management of Installer Teams: Organize, supervise, and direct teams of 2-5 device installers completing installation of security devices at retail stores. Serve as a subject matter expert on technical issues, ensure installation team adheres to written instructions and guidance, completes work in a timely manner, and maintains a professional appearance and demeanor at all times. Conduct training for installer personnel. * Installation: Install smart lock devices at retail locations, ensuring proper functionality and integration with existing door systems and smart home networks. * Configuration: Set up and configure smart locks, including connecting them to Wi-Fi networks, mobile apps, and other smart devices. * Troubleshooting: Diagnose and resolve issues related to smart lock installation and functionality, providing on-site support as needed. * Customer Interaction: Provide clear instructions and demonstrations to Installers on how install and configure smart lock systems, ensuring they are comfortable and confident in performing their tasks. * Maintenance: Perform routine maintenance and software updates on installed devices to ensure optimal performance. * Documentation: Maintain accurate records of installations, configurations, and customer interactions for reporting purposes. * Safety Compliance: Adhere to all safety protocols and guidelines during installations to ensure the protection of both the installer and the client. * Travel: Travel to various client locations, ensuring timely and efficient service delivery. * Travel is 50+ percent and may be overnight, as we service various retail locations in a city; 3-4 day trips are possible, with some weekends. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Cryptographic agility for a post-quantum future: Falcon signatures in TypeScript](https://www.wearedevelopers.com/videos/100090-cryptographic-agility-for-a-post-quantum-future-falcon-signatures-in-typescript) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should Tech Managers Be Developers First? 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