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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote) - **Company:** Pet Supplies Plus - **Location:** Livonia, MI, United States (Remote available) - **Experience:** Expert - **Contract:** Franchise - **Skills:** Application Programming Interfaces (APIs), Application Performance Management, JIRA, Cloud Computing, Digital Technology, Middleware, Push Technology, Mobile Application Software, Reliability Engineering, Salesforce.Com, Systems Integration, Web Platforms, Datadog, Data Logging, Cloud Platform System, Integration Frameworks, Web Technologies, Sitecore, Splunk, New Relic (SaaS), Webhooks, Dynatrace, Servicenow - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b39f08dda5c4a4ca ## About the Role * 5+ years of experience in digital platform support, application support engineering, digital operations, SRE, platform engineering, or a related technical support role. * Demonstrated ability to troubleshoot complex, multi-system issues across integrated digital environments. * Strong understanding of web technologies, APIs, event-driven integrations, cloud-based platforms, and customer-facing digital systems. * Experience managing production incidents and communicating clearly with technical and non-technical stakeholders. * Ability to coordinate work across distributed teams, vendors, and business partners in a fast-paced environment. * Experience creating or maintaining dashboards, health metrics, monitoring, alerting, or service reporting. * Excellent written and verbal communication skills, with the ability to translate technical issues into clear business updates. * Experience with ticketing or work management platforms such as Jira, ServiceNow, or equivalent tools. Preferred Qualifications: * Experience supporting Salesforce Marketing Cloud, Salesforce Data Cloud, Sitecore, ecommerce platforms, mobile applications, loyalty programs, SMS/push notification platforms, or customer engagement tools. * Experience with observability or application performance tools such as Datadog, New Relic, Splunk, Dynatrace, or similar platforms. * Familiarity with APIs, webhooks, cloud-based middleware, digital commerce, personalization, retail, franchise, or multi-location business environments. * Experience with ITIL or structured incident and problem management practices. ## Description Pet Supplies Plus is seeking a Senior Digital Platforms Support Engineer to support and improve the reliability of our customer-facing digital ecosystem, including Marketing Technology, Ecommerce, Mobile App, Loyalty, Sitecore, Salesforce platforms, SMS, customer identity, analytics, and related integrations. This hands-on senior individual contributor role is responsible for platform stability, incident response, operational visibility, stakeholder communication, and continuous improvement. Responsibilities/Qualifications: The ideal candidate is a strong technical troubleshooter and coordinator who can quickly assess production issues, engage the right teams or vendors, and drive incidents through resolution. Because these platforms support mission-critical customer and business experiences, periodic availability outside normal business hours may be required for critical incidents, releases, outages, or other business-critical events. The Senior Digital Platforms Support Engineer key responsibilities include: * Support and maintain PSP's digital ecosystem, including ecommerce, mobile app, loyalty, Salesforce Marketing Cloud/Data Cloud, Sitecore, SMS, customer identity, analytics, and third-party integrations. * Monitor platform health, automations, integrations, and customer-impacting services to identify and resolve issues quickly. * Perform first-level triage and troubleshooting across digital platforms, including shopping, checkout, loyalty, personalization, promotions, customer accounts, and marketing communications. * Serve as the initial point of engagement for production incidents and operational concerns; determine escalation paths and coordinate with internal teams, vendors, and platform providers. * Own incident coordination through resolution, ensuring clear communication, timely stakeholder updates, and follow-through on corrective actions. * Develop and maintain dashboards, monitoring standards, alerting, health indicators, and operational reporting for digital platform reliability. * Partner with internal teams and vendors to improve instrumentation, logging, diagnostics, release readiness, and production validation. * Lead or support root-cause analysis, post-incident reviews, trend analysis, and continuous improvement efforts that reduce recurring issues and operational risk. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Forget Developer Platforms, Think Developer Productivity!](https://www.wearedevelopers.com/videos/1121-forget-developer-platforms-think-developer-productivity) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)