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# IT Support Technician - Level 2

- **Company:** DREAM MOTOR GROUP, LLC
- **Location:** Irondale, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Architecture, Networking Basics, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35c81f0f36accbf3

## About the Role

* Proficiency with Windows OS, Microsoft 365, and Active Directory / Azure AD
 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, switching)
 * CompTIA A+, Network+, or equivalent preferred
 * Experience supporting users in a multi-site or high-volume environment
 * Strong interpersonal and communication skills, both written and verbal - you'll interact with non-technical staff regularly
 * Maintain a high level of professional personal appearance, grooming, and conduct
 * Ability to lift and install up to 50 lbs of equipment
 * Valid driver's license - required
 * Ability to travel between Birmingham-area locations
 * 2+ years of hands-on IT support experience, * Experience with enterprise networking platforms
 * Familiarity with MDM solutions (e.g., Mosyle, Intune)
 * Exposure to automotive DMS platforms (CDK, Reynolds & Reynolds, Tekion, etc.)
 * Experience in a dealership, retail, or service-industry IT environment

## Description

We're looking for an experienced Level 2 IT Support Technician to join our Birmingham-area IT team. In this role, you'll handle escalated technical support, assist with IT infrastructure and project work, and serve as a key resource for our dealership staff across multiple locations. You'll work closely with the rest of our IT team to keep our systems running., * Provide Level 2 front-line technical support across Birmingham-area locations

 * Troubleshoot and resolve complex problems related to hardware, software, networking, and business applications
 * Deploy, configure, and manage endpoint devices including desktops, laptops, tablets, and printers
 * Support network infrastructure including managed switches, wireless access points, VLANs, and firewalls
 * Administer user accounts and devices via Active Directory, Microsoft 365, and MDM platforms
 * Assist with IT projects such as equipment rollouts, system migrations, and new location setups
 * Support dealership management systems and automotive-specific software
 * Coordinate with third-party vendors on repairs, replacements, and escalated technical issues
 * Maintain accurate documentation of assets, configurations, and ticket resolutions
 * Uphold IT security policies and support compliance initiatives


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