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# Servicenow ITSM Certified Architect - ITSM Certification Mandatory

- **Company:** FIRSTNET GLOBAL LLC
- **Location:** Atlanta, GA, United States (Remote available)
- **Salary:** $166,400.0
- **Contract:** Permanent contract
- **Skills:** Continuous Integration, Systems Development Life Cycle, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b6afb181c79c9bb0

## About the Role

* ITSM Certification (mandatory)
 * Strong experience in ITSM tools (e.g., ServiceNow)
 * Knowledge of ITOM, observability, and CI/CD practices
 * Experience in stakeholder management and solution design

## Description

We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement., * Define and implement ITSM architecture and strategy

 * Integrate ITSM with ITOM, observability, and SDLC processes
 * Provide recommendations for user feedback collection and service enhancements
 * Collaborate with cross-functional teams to improve service delivery
 * Ensure best practices, governance, and compliance across ITSM processes


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