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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed IT Services Engineer - **Company:** SPHERION - **Location:** Findlay, OH, United States - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Access, Microsoft Windows, Microsoft Azure, Cloud Computing, Cyber Security, System Configuration, Microsoft Desktop Optimization Pack, Multi-Factor Authentication, Monitoring of Systems, Microsoft Software, Windows Servers, Network Architecture, Network Installation Services, Azure Active Directory, Computer Network Technologies, Firewalls (Computer Science), Information Technology, Wireless Technologies, Fortinet - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=02ae795c79b8a0dc ## About the Role * MSP Environment Experience: Prior experience specifically working within a Managed Service Provider (MSP) environment is highly preferred to handle the fast-paced, multi-client nature of the role. * Fortinet Products (Strong Plus): Hands-on experience with Fortinet systems, including FortiGate, FortiSwitch, FortiAP, FortiManager, and FortiAnalyzer. * Technical Certifications: Relevant industry certifications from Microsoft, Fortinet, CompTIA, or Ubiquiti. * Infrastructure Deployment: Experience with physical network deployments and infrastructure installations. Education: High School Experience: 1-4 years Qualifications: >Desktop & Server Support: Hands-on experience supporting Windows Server and Microsoft desktop operating systems. >Cloud Administration: Experience administering and supporting Microsoft 365, Microsoft Entra ID, and Azure cloud environments. >Core Networking: Experience installing, configuring, and troubleshooting standard network infrastructure, including switches, firewalls, and wireless solutions. >Ubiquiti Platform: Direct experience configuring, supporting, and troubleshooting Ubiquiti business-class networking platforms. >MSP Ticketing & Monitoring: Familiarity and experience using N-able and ConnectWise (or equivalent MSP platforms) for documentation, system monitoring, and ticket management. >Cybersecurity Basics: Solid understanding of cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), and security awareness. >Soft Skills: Strong troubleshooting capabilities, technical documentation skills, excellent time-management, and exceptional client-facing communication/customer service skills. Ready to take the next step? ## Description The Managed IT Services Engineer is a full-time, on-site role responsible for providing exceptional technical support and customer service to a diverse client base. Acting as a core technical resource, this engineer troubleshoots and resolves issues across desktop, server, cloud, networking, and cybersecurity environments. The position demands a fast-paced, multi-client focus-ideally suited for an individual with prior Managed Service Provider (MSP) experience who can seamlessly switch between routine ticket management, infrastructure deployments, and critical security initiatives. Responsibilities: >Technical Support: Provide exceptional technical support and customer service to clients across multiple industries. >Troubleshooting: Diagnose and resolve complex desktop, server, cloud, networking, and cybersecurity issues. >Server & Cloud Administration: Deploy, manage, and support Windows Server environments and Microsoft 365 tenants. >Identity & Cloud Access: Configure and support Microsoft Entra ID, Azure services, and cloud-based solutions. >Network Infrastructure: Install, configure, and troubleshoot network infrastructure, including switches, wireless solutions, and firewalls. >Platform Maintenance: Support and maintain Ubiquiti and other business-class networking platforms. >MSP Tooling: Utilize N-able and ConnectWise for system monitoring, documentation, ticket management, and automation. >Project Support: Participate actively in client onboarding projects, technology upgrades, migrations, and cybersecurity initiatives. >Process Improvement: Contribute to documentation, standardization, and continuous improvement efforts. >Deployment Assistance: Occasionally assist with network deployments and infrastructure installations when needed. 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