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# Tech Support Supervisor

- **Company:** Abacus
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Equipment, Data Management
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73d612b06645bfbe

## About the Role

* 4+ years of Technology experience within a warehouse setting.
 * Ability to lift and carry up to 50 pounds regularly.
 * Standing, walking, bending, and twisting for extended periods.
 * Capacity to work in a fast-paced environment with varying temperatures.
 * Ability to handle repetitive tasks while maintaining attention to detail.
 * Self-directed with a high sense of urgency; resourceful and adaptable.
 * Strong attention to detail.
 * Analytical and problem-solving skills.
 * Ability to lead a team in stressful situations.
 * Excellent communication and presentation skills.
 * Basic to intermediate computer skills.

## Description

Systems and platform administration

 * Administer the SALT server.
 * Support DTS and B2C order processing in SALT.
 * Monitor server health and memory capacity.
 * Resolve items in error folders.
 * Run scheduled and ad-hoc operational reports.

Equipment and automation

 * Maintain cleaning logs for printers and bots.
 * Operate and perform minor repairs on the autobagger.
 * Create and maintain ZPL label formats.
 * Keep a current list of all arrays and totes on site.

End-user support and training

 * Respond to calls, pages, and emails about computer issues.
 * Explain technical issues in non-technical terms.
 * Submit and track support tickets.
 * Train team members on computer hardware and software.
 * Gather, analyze, and process information to identify and resolve issues.

Asset and data management

 * Maintain inventory of computer equipment, including monitors, keyboards, and printers.
 * Search back-end systems for order information.


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