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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations & User Support Specialist - **Company:** Precise Behavioral, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, JIRA, Audit Trail, Software as a Service, Cyber Security, Issue Tracking Systems, Information Technology Operations, Role-Based Access Control, Azure Active Directory, Microsoft SharePoint, Software Engineering, User Environment Management, User Provisioning Software, Web Platforms, EHR Systems, Electronic Medical Records, Microsoft InTune, Bug Reporting, Zendesk, User Administration, Servicenow - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c8cb5781f80dac8 ## About the Role * 2-5 years of experience in IT support, helpdesk, systems administration, or technical support roles * Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, Azure AD preferred) * Familiarity with EMR/EHR systems or healthcare technology platforms strongly preferred * Experience supporting end users in a SaaS or healthcare environment * Strong troubleshooting skills for hardware, software, and access issues * Basic understanding of cybersecurity and access control concepts * Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) * Experience in healthcare, behavioral health, or telemedicine environments * Exposure to HIPAA-compliant systems or regulated environments * Experience in training users or conducting system onboarding sessions * Familiarity with device management (Intune, endpoint management tools), * Basic scripting or technical troubleshooting skills a plus ## Description Precise Behavioral, Inc. is seeking a hands-on IT Support & Provider Systems Specialist to support day-to-day technology operations across employees, providers, and clinical users. This role will be responsible for ensuring smooth onboarding, device and system provisioning, user support, and effective utilization of internal systems including Microsoft 365, EMR platforms, telehealth tools, and internal applications. This role sits within the Technology organization and works closely with the VP Technology & Information Security and cross-functional teams including Clinical Operations, Product, and Compliance. The ideal candidate is both technically capable and service-oriented, with the ability to support internal employees as well as healthcare providers using the company's digital platforms and potentially provide support on weekends and evenings., IT Support & End-User Services * Provide day-to-day IT support for employees, contractors, and clinical providers * Troubleshoot hardware and software issues (laptops, desktops, mobile devices, peripherals) * Manage onboarding and offboarding of users, including system access provisioning and deprovisioning * Support Microsoft 365 administration (email, Teams, SharePoint, permissions, troubleshooting) * Act as first-line support for IT helpdesk requests and escalations * Maintain IT inventory (devices, licenses, access credentials, assignments) Provider & Clinical Technology Support * Support providers in using EMR systems, telehealth platforms, and internal clinical tools * Provide onboarding and training for new providers on company systems and workflows * Serve as a point of contact for provider technology issues and usage questions * Assist Clinical Operations in ensuring providers can effectively use scheduling, documentation, and patient communication tools * Help troubleshoot real-time issues during provider workflows when needed Systems & Application Support * Assist with user management, role-based access control, and system permissions * Support configuration and basic administration of internal applications and platforms * Coordinate with Engineering/Product teams for bug reporting, user issues, and testing support * Participate in user acceptance testing (UAT) for new features and releases * Help validate workflows, documentation accuracy, and system usability Training & Documentation * Develop and maintain user guides, SOPs, and internal training materials * Conduct training sessions for employees and providers on internal systems * Support onboarding documentation for clinical and non-clinical staff * Help improve adoption and correct usage of internal tools and platforms * Maintain knowledge base articles and support documentation Access, Security & Compliance Support * Support user provisioning aligned with security and compliance policies (HIPAA-aware access control) * Ensure proper onboarding/offboarding procedures are followed for system access * Assist in maintaining audit logs and access documentation * Support basic compliance requirements in coordination with Security & Compliance Manager Cross-Functional Support * Work closely with: * + Clinical Operations (provider support, training, workflow support) + Engineering/Product (issue tracking, testing, feedback) + Compliance (access control, documentation support) + Security team (user access enforcement, device security hygiene) * Act as a bridge between technology systems and end users (providers + staff) ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)