> Markdown version of [/jobs/ext/1237314-senior-desktop-support-technician-msp](https://www.wearedevelopers.com/jobs/ext/1237314-senior-desktop-support-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Desktop Support Technician | MSP

- **Company:** LTD Global
- **Location:** Savannah, GA, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Software Engineering, EHR Systems, Office365, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=190fc1d5f6b16f04

## About the Role

* 2-3+ years in IT support, helpdesk, or MSP environment
 * Experience supporting healthcare clients or clinical systems strongly preferred
 * Familiarity with Microsoft 365 administration and endpoint troubleshooting
 * Exposure to ticketing systems (ConnectWise or similar tools)
 * Understanding of networking fundamentals and Active Directory
 * Certifications such as CompTIA A+, Network+, Security+ (or equivalent experience) preferred
 * Strong communication skills and comfort working directly with end users and leadership

## Description

We are seeking a technically skilled and service-oriented Support Technician II to join a fast-paced service desk supporting healthcare-focused clients. This role is ideal for someone who enjoys hands-on problem solving, working across diverse systems, and being the first point of contact for technical issues.

You'll support end users across multiple environments, troubleshoot a wide range of hardware/software issues, and contribute to maintaining high service standards in a client-facing IT support model. The position also includes opportunities to mentor peers, participate in client projects, and grow within a managed IT services environment.

Hybrid - 1 day/wk onsite in Savannah, GA

Core Responsibilities

 * Act as the first escalation point for incoming support requests via phone, email, and ticketing system
 * Diagnose and resolve workstation, application, and connectivity issues across Windows/Mac environments
 * Manage and update service tickets while meeting response and resolution targets
 * Escalate complex issues with clear documentation and recommended next steps
 * Support Microsoft 365 applications including collaboration and cloud tools
 * Perform basic network troubleshooting (VPN, DNS, DHCP, connectivity issues)
 * Assist with Active Directory tasks, permissions, and user access support
 * Coordinate with third-party vendors for healthcare application support (EMR/EHR systems)
 * Identify recurring issues and contribute to process or knowledge base improvements
 * Provide informal training and guidance to end users and junior team members
 * Communicate proactively with clients regarding updates and issue resolution status


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Bitcoin SV:  The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)